Tobias Leigh
Maroubra
Summary
Professional and experienced barista ready to lead and elevate coffee service. Strong focus on team collaboration and achieving results. Adept at crafting exceptional beverages, managing inventory, and ensuring customer satisfaction. Highly reliable, adaptable to changing needs, and skilled in training and mentoring staff.
Overview
18
18
years of professional experience
Work History
Head Barista / Cafe Manager
The Burrow Cafe
01.2024 - Current
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Provided expert guidance on coffee beans selection, grinding methods, brewing techniques, and equipment usage to enhance overall customer experience.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
Business Development Manager
Deluca Coffee
02.2021 - 02.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Led barista training sessions for new customers as part of the onboarding process. This often involved group sessions with baristas of different skill sets.
Business Development Manager
St.Dreux Coffee
02.2019 - 02.2021
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Implemented CRM tools to better track sales opportunities and customer interactions.
- Expanded customer base by networking at industry events and leveraging social media platforms.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Conducted in-store barista training for new and existing customers.
Business Development Manager
Campos Coffee
01.2015 - 01.2018
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Conducted barista training sessions for groups and individuals in-store to ensure that they are brewing our coffee to our standards.
National New Business Manager
Campos Coffee
01.2018 - 01.2019
- Mentored junior team members in best practices for effective client acquisition and retention strategies.
- Implemented innovative marketing strategies to raise brand awareness and attract new clients.
- Maximized revenue generation by effectively managing sales pipelines and closing deals promptly.
- Leveraged industry connections to generate leads and expand network reach, resulting in an increase in referrals and repeat business clientele.
- Contributed significantly towards achieving organizational goals by consistently meeting or exceeding individual targets set each quarter.
- Liaised with clients to identify and target inefficiencies in areas of risks / business controls, process gaps and workflow discrepancies.
- Enhanced client satisfaction with exceptional relationship management skills and attentive customer service.
- Negotiated favorable contract terms, securing beneficial agreements for both parties involved.
- Conducted comprehensive market research to identify emerging trends and potential opportunities for expansion.
- Led a high-performing sales team, providing ongoing coaching and professional development support.
- Developed strategic partnerships for mutual gain, fostering long-term collaborations.
- Increased business growth by identifying and targeting new market opportunities.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Co-Owner
Lidz Caps (Cafe/Retail)
03.2014 - 03.2016
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Business Partnership Manager
Umami Coffee
03.2013 - 03.2014
- Conducted regular business reviews with partners to assess progress against goals, adjusting strategies as needed to drive success.
- Developed trusting relationships with key stakeholders for successful collaboration and long-term partnership growth.
- Established clear performance metrics for each partnership agreement which were monitored regularly ensuring accountability from all parties involved.
- Identified new potential partners through market research and competitive analysis, contributing to the expansion of the company''s network within targeted industries.
Barista
Campos Coffee (Alexandria Flagship Store)
07.2012 - 03.2013
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Head Barista
Gallery Cafe (Annandale)
01.2007 - 07.2012
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
Education
Sydney Education Centre
Completed Year 11Skills
- Barista mentoring
- Adaptability under pressure
- Team leadership
- Attention to detail
- Espresso expertise
Timeline
Head Barista / Cafe Manager
The Burrow Cafe
01.2024 - Current
Business Development Manager
Deluca Coffee
02.2021 - 02.2023
Business Development Manager
St.Dreux Coffee
02.2019 - 02.2021
National New Business Manager
Campos Coffee
01.2018 - 01.2019
Business Development Manager
Campos Coffee
01.2015 - 01.2018
Co-Owner
Lidz Caps (Cafe/Retail)
03.2014 - 03.2016
Business Partnership Manager
Umami Coffee
03.2013 - 03.2014
Barista
Campos Coffee (Alexandria Flagship Store)
07.2012 - 03.2013
Head Barista
Gallery Cafe (Annandale)
01.2007 - 07.2012
Sydney Education Centre
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