Tobias Roux
Sydney,Australia
Summary
Experienced and reliable professional with a strong background in Information Technology and Hospitality. Positive attitude, effective communication skills, and a calm demeanor make me an ideal candidate for any company. Skilled IT Technician with over 10 years of experience building and upgrading computers, installing network components and infrastructure, and providing excellent customer service.
Demonstrated ability to consistently deliver high-quality work with attention to detail, and a reputation for conducting myself with utmost professionalism. Self-motivated and adaptable with a strong work ethic and good interpersonal skills. Passionate about technology and trading, and always looking to expand my knowledge and skills. A well-rounded individual with a unique perspective and diverse skill set to bring to any team or project.
Skills
- Confident using technology
- Agility
- Resilience
- Proactive
- Emotional intelligence
- Extensive Guest Relations Skills
- Strong Project Planning ability
- Leadership & Managerial skills
- Computer literate-advanced level
- Team Player
- Service-Oriented
- Cool Under Pressure
Work History
Owner/Director:
Pho Tong Spa Pty Ltd
Cape Town, Western Cape
03.2017 - Current
- Created marketing campaigns to attract new customers.
- Collaborated with other owners on joint ventures.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Communications Installer:
Fibre Trade - PSD Energy
Wollar, NSW
11.2023 - 04.2024
- Installed communication cabling conduits and CAT6A cabling network.
- Assisted with training of new staff to perform required tasks.
- Maintained cleanliness and organization of work area.
- Ensured all work meets quality, safety, and environmental standards.
- Assisted electricians with installation of below ground cabling and string conduits installation.
- Skilled at working independently and collaboratively in a team environment.
Cool Room Operations and Production Associate:
Ramsay Horticulture Pty Ltd
Sydney, NSW
04.2023 - 11.2023
- Involved in operations of mushroom farm in cool room and production.
- Responsibilities included forecasting amount of mushrooms to be picked for the day and then confirmed with the client amount available for their order.
- Assisted in the preparation of production orders, ensuring accuracy and efficiency.
- Inspected finished products for defects before packing them for shipment.
- Provided support to supervisors by completing paperwork.
Owner/IT Technician:
Custom Computer Solutions
Cape Town, Western Cape
03.2006 - 01.2021
- Enhanced operational performance by developing effective business strategies and procedures.
- Setup and installation of networking infrastructure.
- Established favorable relationships with vendors/suppliers.
- Provided expert technical support and troubleshooting for a wide range of hardware and software issues.
Director/Manager:
Petervale Guest Farm (Director from 2014 - present)
Ceres, Western Cape
11.2009 - 10.2015
- Overseeing the cleaning staff and the maintenance of 3 guest cottages and campsites.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Compiling and capturing of the monthly expenses.
- Assisted with the farming side of the business which included planting, harvesting and building renovations.
- Assisted to renovate the old barn and turned it into an amazing wedding venue.
- I also successfully managed my brother's wedding in our new venue in October 2014.
- Still serve as a Director at Petervale Guest Farm.
IT Technician:
BaselineNGN
Cape Town, Western Cape
11.2007 - 10.2009
- Project management and planning.
- Setup of computers, network installations and access control systems.
- Programming of PABX systems.
- Promoted to onsite team leader in recognition of strong work ethic and exceptional customer service.
- Reviewed completed work to verify consistency, quality and conformance.
- Onsite team leader for a 3-month, 3 phase Networking and Avaya PABX project for Baseline's biggest client - Stewart Scott International, an international engineering consulting company.
Host/Server:
Lakewood Ranch Golf & Country Club
Sarasota, Florida, USA
10.2006 - 04.2007
- Planning, logistics and setup for functions and golf events.
- Guest interaction & liaison at functions and open houses.
- Resolved customer concerns with friendly and knowledgeable service.
IT Technician:
Futuristic Computers CC
Cape Town, Western Cape
02.2001 - 02.2006
- Documented repair processes and helped streamline procedures for future technical support actions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Education
Advanced Diploma of Leadership and Management -
03.2026
Diploma of Business - Business
11.2023
Certification
- 09/2022, Google IT Support Professional Certificate-Tech Fundamentals, Coursera.
- 07/2022, Certificate CompTia A+1000 Part 1, Alison.
- 05/2022, Certificate CompTia A+1000 Part 2, Alison.
- 10/2022, Google IT Support Professional Certificate - Computer Networking, Coursera
- 11/2023, White Card (CPCWHS1001).
- All certificates available on request.
Languages
- English,Native
- Afrikaans, Limited
Hobbies and Interests
- Technology
- Table tennis
- Windsurfing
- Travel
- Trading
References
References available upon request.
Overview
23
23
years of professional experience
1
1
Certificate
Similar Profiles
Michael TjahyadiMichael Tjahyadi
Translator, Warehouse Attendant at Tong Sheng Victoria Pty LtdTranslator, Warehouse Attendant at Tong Sheng Victoria Pty Ltd
RAY A. WONDRACEKRAY A. WONDRACEK
Design Intern at Bad Binch Tong TongDesign Intern at Bad Binch Tong Tong
Tao Cong DoTao Cong Do
Store Manager at Coco Nails Spa and Beauty Pty LtdStore Manager at Coco Nails Spa and Beauty Pty Ltd