Tobie Mok
Glenelg North,SA
Summary
Driven by a passion for exceptional customer service and a flair for beverage preparation, I've thrived in roles at esteemed venues like Paper Tiger. My journey has honed critical thinking and team leadership, significantly enhancing team productivity. Expert in Microsoft Office and adept at creating memorable customer experiences, I excel in fast-paced environments, consistently delivering excellence. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Skycity - Madame Hanoi
09.2023 - Current
- Welcoming and assisting patrons in locating suitable dining tables, assisting the wait staff in delivering meal items, setting tables, processing payments, performing clean-up duties, answering questions regarding meal ingredients, preparing beverages, and interacting with customers.
Food and Beverage Duty Manager
Paper Tiger
04.2023 - Current
- Welcoming and assisting patrons, assisting wait staff, setting tables, processing payments, performing clean-up duties, answering questions, preparing beverages, and interacting with customers.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Food and Beverage Team Leader
Yuki in Burnside
08.2022 - 04.2023
- Trained and coached staff, maintained inventory, ensured compliance with policies, developed strategies to improve performance, coordinated training programs, addressed grievances, and monitored project progress.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
Food and Beverage Team Leader
Machi Machi SA
02.2022 - 04.2023
- Ensured compliance with policies, developed strategies to improve performance, coordinated training programs, addressed grievances, and monitored project progress.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
Sales Representative
Lane Crawford IFC Mall
10.2018 - 03.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Aviation, Flying in Aviation -
UNISA
12.2023
Diploma of Engineering -
UNISA's SAIBT
01.2019
Foundation Degree, Science - Engineering -
UNSW
11.2018
Middle & High School Diploma -
Trinity Grammar School
11.2017
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Customer Service
- Customer service focus
- New Employee Training
- Team Supervision
- Attention to Detail
- Cash Management
- Staff Training and Development
- Shift Scheduling
- Operations Management
- Cash Management
- Staff Training and Development
- Shift Scheduling
- Operations Management
Certification
- Responsible Service of Alcohol
- Food Safety
- Responsible Person Badge
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Full Professional
References
- Karl Tang, Venue Manager, Paper Tiger, karl@papertiger.com.au
- Yen Chang, Restaurant Manager, Madame Hanoi, Yen.Chang@skycity.com.au
Timeline
Food and Beverage Attendant
Skycity - Madame Hanoi
09.2023 - Current
Food and Beverage Duty Manager
Paper Tiger
04.2023 - Current
Food and Beverage Team Leader
Yuki in Burnside
08.2022 - 04.2023
Food and Beverage Team Leader
Machi Machi SA
02.2022 - 04.2023
Sales Representative
Lane Crawford IFC Mall
10.2018 - 03.2019
Diploma of Engineering -
UNISA's SAIBT
Foundation Degree, Science - Engineering -
UNSW
Middle & High School Diploma -
Trinity Grammar School
- Responsible Service of Alcohol
- Food Safety
- Responsible Person Badge
Bachelor of Aviation, Flying in Aviation -
UNISA
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