Tobie Wong

• Roles and positions also held as well as furthering development to confidently perform in -

- Section/Head Waiter

- Pass Master

- Floor Manager (Oct 22 - Mar 24)

• Oversaw employee performance, to guide and assist them maintaining the professional standard level of service that OTTO strictly expects.
• Employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Completed efficient daily opening and closing processes to prepare FOH team from - full floor plan/service set ups, maintain time schedules, closing procedures etc.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Developed strong product knowledge of menu offerings to provide informed recommendations on dishes according to guests'' preferences or dietary restrictions.
• Provided excellent service during high-volume shifts, maintaining professionalism under pressure.

• Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
• Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.