Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Toby Campbell

Belmore,NSW

Summary

Confident restaurant manager with over 10 years of experience in the hospitality industry. Proven expertise in customer service, cooking, bartending and floor management. Committed to delivering exceptional guest experiences through dedicated service and attention to detail.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager (GM in Training)

Betty's Burgers
Chatswood, NSW
09.2023 - Current
  • Manage day-to-day operations to ensure efficient workflow and service quality.
  • Support multi-sites with operations including Bondi Beach, Coogee & Hornsby.
  • Handle cash management, ensuring accuracy and compliance with financial procedures.
  • Plan rostering, onboarding and labour management to optimise staffing levels.
  • Provide exceptional customer service as a representative, addressing inquiries and resolving issues.
  • Collaborate and contribute towards marketing initiatives aimed at increasing brand awareness and customer engagement.
  • Maintain and nurture relationships with suppliers to maintain inventory levels.
  • Develop financial reports, including profit and loss statements for strategic planning.
  • Create written training plans for new recruits and ongoing staff development.

Catering Assistant

Flavours Catering and Events
Artarmon, NSW
05.2021 - 09.2023
  • Maintained relationships with existing clients during events to enhance satisfaction.
  • Delivered catering services promptly and professionally.
  • Collaborated with events team to ensure successful execution of all events.
  • Trained new staff members to uphold service standards and efficiency.
  • Provided beverage service while managing senior duties as bartender, cook and waiter.
  • Assisted with food preparation to support seamless event operations.
  • Acted as shift lead on events, overseeing staff and workflow for optimal performance.

All Rounder

Harris-Narvo Hotel Group
Central Coast, NSW
10.2015 - 03.2020
  • Executed kitchenhand duties to ensure smooth restaurant operations.
  • Managed keg changes and performed maintenance to uphold cleanliness prior to opening.
  • Operated pizza, grill, and fryer sections in high-volume bistro environment.
  • Handled bartending responsibilities, maintaining compliance with alcohol and gambling regulations.
  • Supported multiple hotels within group, enhancing service consistency.
  • Collaborated with head chef to develop innovative restaurant specials.

Education

Certificate III - Commercial Cookery/Catering Operations

Quality College
Sydney, NSW
07-2022

High School Diploma -

Brisbane Water Secondary College
Woy Woy, NSW
12-2015

Bachelor of Arts - Sociology

Macquarie University
Sydney, NSW

Skills

Team leadership

Time management

Marketing strategies

Quality assurance

Customer service excellence

Certification

Approved Liquor Licence

NSW Responsible Service of Alcohol

Certificate III in Catering Operations

NSW Drivers Licence

First Aid Certificate

Fire Warden Training

Accomplishments

  • Regional Restaurant Supervisor

of the Year I 2024 Betty's Burgers

  • National Restaurant Supervisor

of the Year I 2024 Betty's Burgers

References

References available upon request.

Timeline

Assistant Restaurant Manager (GM in Training)

Betty's Burgers
09.2023 - Current

Catering Assistant

Flavours Catering and Events
05.2021 - 09.2023

All Rounder

Harris-Narvo Hotel Group
10.2015 - 03.2020

Certificate III - Commercial Cookery/Catering Operations

Quality College

High School Diploma -

Brisbane Water Secondary College

Bachelor of Arts - Sociology

Macquarie University

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