Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Toby Dwane

Brisbane,QLD

Summary

Results-driven International Business graduate with a High Distinction from Queensland University of Technology and a Major in Japanese from the University of Queensland. My academic background, combined with hands-on experience in venue operations and event management, has equipped me with a in depth understanding of global commerce, financial management, inter-business transactions and customer service enhancement.

Over the course of six years at Urban Climb, I have demonstrated a proven ability to manage financial records, meet sales targets, and improve vendor operations and negotiations.

My international exposure, including educational trips to Japan, has fostered a deep appreciation for cultural diversity and a strong adaptability to different businesses environments. I am seeking to leverage these skills and experiences in a career that emphasizes international trade and business development, aiming to contribute to the growth and success of a forward-thinking organization.

My studies in International Business provided a solid foundation in analysing global markets and crafting effective strategies, while my experience at Urban Climb allowed me to put these principles into practice by optimising operational processes. Together, these experiences have developed my capacity to navigate complex challenges, adapt to dynamic environments, and deliver value in both domestic and international contexts. I am eager to bring this well-rounded skill set to a role that demands strategic thinking, operational excellence, and a global perspective.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Venue Operations

Urban Climb
04.2018 - Current
  • Assisted with the planning and execution of various events
  • Coordinated logistics, collaborated with marketing efforts, and post-event evaluations to ensure successful outcomes and high participant satisfaction
  • Managed and maintained financial records for venue events, member accounts, and daily revenue
  • Adapted to new financial tracking systems that improved venue financial accuracy
  • Consistently met and exceeded sales targets by implementing strategic growth initiatives
  • Facilitated financial growth through effective vendor negotiations and enhancing customer service experience
  • Managed and maintained venue stock inquiries, ordering, and invoicing processes
  • Developed standardized operating procedures that increased operational efficiency and reduced costs
  • Enhanced customer service protocols to improve client satisfaction and retention
  • Trained staff in best practices in customer engagement and problem resolution, leading to a more positive customer experience
  • Provided leadership and guidance to a diverse team of staff
  • Fostered a collaborative and productive work environment

Education

Bachelor of Business - International Business

Queensland University of Technology
12-2023

St Patrick’s College Shorncliffe -

01.2018

Skills

  • Proficiency in Microsoft Office
  • Operating Systems Proficiency
  • Task Management
  • Project Planning and Tracking
  • Effective Communication
  • Team Collaboration
  • Problem-solving
  • Critical Thinking
  • Adaptability
  • Venue operations
  • Revenue stream management

References

Available Upon Request

Certification

  • IRATA Rope Access Technician Level 1, High-Q AU: High Q Australia, 01/01/21, Demonstrated ability to follow and perform complex tasks in a high stress environment.


  • Current Paid Employee Blue Card, 02/10/27

Timeline

Venue Operations

Urban Climb
04.2018 - Current

St Patrick’s College Shorncliffe -

Bachelor of Business - International Business

Queensland University of Technology
Toby Dwane