Toby Ford
Wendouree,VIC
Summary
Operations management professional with 18 years of experience in restaurant leadership and performance enhancement. Expertise in developing high-performing teams and ensuring operational excellence to drive customer satisfaction and compliance with service standards.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Operations Manager
McDonald's
01.2008 - 01.2026
- Advanced through diverse operational, leadership, and management roles, gaining comprehensive industry insights.
- Team Member
- Managed product quality initiatives to ensure compliance with standards and enhance customer satisfaction.
- Led customer experience strategies to improve service delivery and foster positive client relationships.
- People Performance Manager
- Restaurant Manager
- Operations Manager
- Area Supervisor
Education
Accounting & Book Keeping -
Federation University Australia
VIC11-2025
High School Diploma -
St Patricks Colledge
Ballarat01-2011
Skills
- Customer experience
- Operational compliance
- Operational standards
- Food safety
- Service standards
- Product quality
- Compliance
- Multi-restaurant support
- Multi-site leadership
- Budget management
- Cost management
- Inventory management
- Cost control
- Data analysis
- Financial forecasting
- KPI tracking
- Operational reporting
- Data visualization
- Team leadership
- People management
- Staff management
- Recruitment
- Onboarding
- Staff training
- Coaching
- Performance management
- Performance development
- Leadership development
- Team development
- People performance
- Employee engagement
- Team culture building
- Customer experience
- Customer service
- Problem-solving
- Decision-making
- Conflict resolution
- Time management
- Communication
- Leadership
- Mentoring
- High-pressure environments
- Project planning
- Cost control
- Data analysis
- Financial forecasting
Certification
- Leadership Transitions
- Developing the Leader
- Department Courses
- Restaurant Manager Course
- Leading for the Future - Supervisor Course
- Diploma of Accounting and Bookkeeping
- Food Safety Supervisor
Accomplishments
- Collaboration
- Leadership
- Communication
- Customer Focus
- Engaging & Coaching
- Problem Solving & Data
- Direction & Planning
- Agile and Innovation
Timeline
Operations Manager
McDonald's
01.2008 - 01.2026
Accounting & Book Keeping -
Federation University Australia
High School Diploma -
St Patricks Colledge