Toby Kinney

• Transitioned back to my previous role after working in the sales team.
• Assisted members over the phone with a variety of inquiries, including general information, policy payments, quotes, and policy changes.
• Received additional training to process and pay out insurance claims, manage data entry, and facilitate interfund communications for new policy setups.
• Completed extensive training on the private health insurance system, developing a deep understanding of industry regulations and processes.

• Engaged with existing policyholders at risk of leaving to retain their membership by addressing concerns, providing tailored solutions, and reinforcing the value of HIF policies.
• Assisted prospective members in selecting suitable health insurance policies for singles, couples, and families, based on their current and future needs.
• Provided expert guidance on HIF products, answering inquiries, and ensuring customers made informed decisions.

• Participated in a year-long internship program, gaining hands-on experience in youth ministry, event planning, and leadership development.
• Led and facilitated weekly Bible studies, while assisting in the planning and execution of Wildfire Youth Group events.
• Played a key role in organizing and running lunchtime programs for Year 7 students at Kalamunda Senior High School.
• Oversaw the management and coordination of the worship band, including termly rostering, practice scheduling, team-building activities, and training sessions.
• Developed strong interpersonal and organisational skills through team leadership and event coordination.

• Assisted members over the phone with a variety of inquiries, including general information, policy payments, quotes, and policy changes.
• Received additional training to process and pay out insurance claims, manage data entry, and facilitate interfund communications for new policy setups.
• Completed extensive training on the private health insurance system, developing a deep understanding of industry regulations and processes.

• Specialized in footwear sales, providing expert guidance to customers based on their individual needs, current activities, and future requirements.
• Assisted customers across various departments, including sporting equipment and apparel, while also operating registers and handling transactions.
• Managed back-of-house operations, including processing new stock arrivals and packing customer orders.
• Consistently exceeded sales targets and key performance indicators (KPIs) on a weekly basis.
• Recognized with multiple awards, including:

- The Golden Boot for achieving the highest gross profit in Australia for a quarter.
- Two-time Employee of the Month for exceptional work ethic and performance.
- Top Salesperson in Western Australia for five consecutive months.
- Numerous customer commendations for outstanding service.

• Completed a one-week work experience program, gaining exposure to various departments, including Sales, Marketing, Management, IT & Tech Support, Claims, and Customer Service.
• Assisted with a range of department-specific tasks, successfully completing each to a high standard.
• Developed a broad understanding of business operations and customer engagement within the insurance industry.