TOBY LOASBY
Kersbrook,SA
Summary
Confident shift manager with 4 years total restaurant experience and 1 year of experience managing restaurant operations and employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing relevant safety practices and procedures. Expert at building positive relationships with staff to create an excellent work atmosphere and boost motivation levels, resulting in outstanding employee engagement with customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and ensuring an enjoyable experience instore. Knowledgeable in food safety and sanitation protocols and a basic understanding of maintenance and upkeep of kitchen equipment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Datacom
Modbury, SA
05.2024 - Current
- Answered customer inquiries via phone, email, and chat.
- Built rapport with customers by maintaining a calm and friendly demeanor.
- Resolved customer complaints promptly and efficiently while maintaining high customer satisfaction with knowledgeable, friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained accurate records of customer interactions, inquiries, and resolutions in the helpdesk database.
Food & Beverage Attendant
Game Lobby
Mount Barker, SA
03.2023 - Current
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Processed payments and provided receipts to establish proof of transaction.
- Assisted customers in locating the right product based on their own input and feedback.
Restaurant Shift Manager
McDonald's
Mount Barker, SA
11.2018 - 08.2023
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift
- Developed unique events and special promotions to drive sales
- Assigned tasks to employees and oversaw opening and closing of restaurant
- Observed cash handling and security procedures during shifts to recognize and address issues with staff
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Monitored employee food handling, safety and uniform requirements
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Mount Barker High School
Mount Barker, SA12.2020
Certificate II, 3D Animation -
Hills Christian Community School - Oakbank Campus
Oakbank, SA12.2018
Primary School Education -
Nairne Primary School
Nairne, SA12.2015
Skills
- Customer Needs Assessments
- Staff Training
- Cash Handling Oversight
- Restaurant Operation
- Hygiene Compliance Standards
- Front of House Management
- Managing Deliveries
- Fire Safety Regulations
- Teamwork and Collaboration
- Counting Money
- Calm and Pleasant Demeanor
- Troubleshooting techniques
- Customer relationship management
Certification
- Responsible service of alcohol License, 08/2021, Present
- First aid training, CBD college, 07/2022, 07/2023
References
Courtney Merrifield, Store Manager - McDonald's, 0478834122
Senna Benke, Roller Derby Coach - Rockabellas Roller Derby League,
0415 499 500
Tash O'Toole, Store Owner - Game Lobby, 0405 275 006
Hobbies and Interests
- Tabletop Games
- Roller Derby
- Cooking and baking
- Hobby building
- Playing guitar
Timeline
Customer Service Representative
Datacom
05.2024 - Current
Food & Beverage Attendant
Game Lobby
03.2023 - Current
Restaurant Shift Manager
McDonald's
11.2018 - 08.2023
High School Diploma -
Mount Barker High School
Certificate II, 3D Animation -
Hills Christian Community School - Oakbank Campus
Primary School Education -
Nairne Primary School
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