Toby Mcavoy
Rochedale
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Operation Service Officer
Department Of Agriculture And Fisheries
10.2024 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Streamlined service processes for increased efficiency and improved customer experience.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Exceeded performance targets by consistently delivering outstanding service results within the department.
- Coordinated with local government to provide resources to clients.
Field Assistant, Team Leader
Department Of Agriculture And Fisheries
11.2017 - 10.2024
- Facilitated knowledge sharing among team members via regular updates on progress or challenges encountered during fieldwork activities.
- Maintained a safe working environment by adhering to safety protocols and guidelines while conducting fieldwork.
- Optimized data collection processes by utilizing appropriate tools, equipment, and technology in the field.
- Enhanced team efficiency by effectively communicating with colleagues and providing necessary support during field assignments.
- Strengthened team morale and motivation through a proactive attitude, collaborative problem-solving approach, and active participation in all aspects of fieldwork.
- Improved field data accuracy by diligently collecting, recording, and organizing samples and measurements.
Education
High School Diploma -
Kingston College
10-2008
Skills
- Reporting and documentation
- Written and verbal communication
- Attention to detail
- Problem-solving
- Data entry software
Timeline
Operation Service Officer
Department Of Agriculture And Fisheries
10.2024 - Current
Field Assistant, Team Leader
Department Of Agriculture And Fisheries
11.2017 - 10.2024
High School Diploma -
Kingston College
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