Toby McLoughney
Perth,WA
Summary
A motivated and ambitious Finance major from Curtin University currently working at Commonwealth Bank of Australia, Achieving key performance indicators within my induction period. Highly experienced in managing customer relations with an efficient critical thinking ability. Achieving key performance indicators within my induction period. Skilled in Microsoft Applications and leveraging my analytical skills for to better understand financial markets and additional competitive exchanges. Ability to adapt and excel within face paced environments while maintaining the use of strategic decision making. I am looking to further my experience within the finance sector.
Overview
2
2
years of professional experience
Work History
Customer Care Specialist
Commonwealth Bank of Australia, CBA
11.2024 - Current
- Establish and maintain relationships with customer's while providing insightful information
- Working during high call volume periods, while maintaining professional and precise
- Provide customers with efficient and accurate solutions for daily banking
- Use of critical thinking to promptly solve customer's banking problems
- Understanding of banking systems and regulations
- Achieve and uphold KPI's set by management
- Proven and accurate efficient note taking
Account and Sales Manager
WA Industrial Supplies
09.2022 - 07.2023
- Managing and maintaining high value customer account's, engaging in regular meetings to strengthen relationships
- Analysing the market, continuous study to ensure we stay competitive with our competitors pricing
- Complete and fulfill company orders, including organising logistics
- Experience within coaching new employees to ensure efficiency and maximising company profits
- Pursuing and signing new company accounts, with credit checks and calculated monthly spend
- Managing company marketing through social media platforms
Education
Bachelor of Commerce - Finance
Curtin University
Perth, WA06-2026
Skills
- Client Relationship Management
- Critical Thinking Ability
- Work Rate Efficiency
- Maintaining Composure
- Adaptability and Flexibility
- Time management and Organisation
- Proficient in Microsoft Applications
- Analytical Decision Making
- Accurate Reports and Note Taking
Timeline
Customer Care Specialist
Commonwealth Bank of Australia, CBA
11.2024 - Current
Account and Sales Manager
WA Industrial Supplies
09.2022 - 07.2023
Bachelor of Commerce - Finance
Curtin University
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