Toby Miles
Overview
4
4
years of professional experience
Work History
Sales Leader
Growth Rocket
10.2023 - 05.2024
- Provide customers with extensive knowledge about how their contribution helps our charity raise money for specific programs
- Objection handling customers to ensure more quality sales
- Maintaining a reliable brand name by ensuring the customer is completely understanding of the commitment they are making towards charity
- Pitching customers with clear and concise vocabulary as to not confuse the customer
- Completing transactions through a digital order form, ensuring all details are kept confidential to the customer
- Maintaining a clean and well-presented uniform and hair as representing distinguished brands and Charities
- Completing weekly and Daily KPI forms and evaluating with mentor and team to review performances
- Completing office training and Level Up sessions to further Sales and Marketing techniques
- Provide training and assistance in field and out of field to new Sales agents ensuring they are complying with set guidelines and are giving accurate information
- Extensive product and brand knowledge to ensure all customers' questions or concerns can be answered or resolved
- Traveling around Australia on week-long Road trips to encourage support from more rural communities
- Ensure excellent time management and preparation of site gear and product handouts to ensure workflow is maintained and sales time is not wasted on preparation
- Communicating effectively with mentors and Team Leaders on future plans and ensuring that everyone understands and isn't left in the dark.
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Increased customer engagement to drive interest and boost sales opportunities.
Stylist
Yd Retail Apparel Group
07.2023 - 09.2023
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Organized sales area and work station to showcase products and boost sales.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
- Boosted sales through effective upselling of complementary clothing items and accessories.
Footwear Sales Associate
Shoe Warehouse
12.2022 - 05.2023
- Educate customers about different styles, brands and fits to help each obtain optimal shoes
- Maintain customer satisfaction, quickly resolve issues, and offer expert assistance
- Recommend merchandise to suit customer budget and preferences
- Verify prices and sales promotions to answer customer questions and drive sales
- Locate requested items from racks or storage areas
- Confirm prices and process payments to complete sales
- Compare similar brands and styles to help customers make informed buying decisions
- Organize and restock department aisles to maintain product accessibility and positive appearance
- Support customer needs in fit and function, assist with sizing requirements and fit options
- Check returned product condition before processing refunds
- Keep store shelves, racks and bins presentable with resets
- Promote products by tracking offerings and prices
- Minimize store thefts through strategic monitoring and customer observation
- Meet sales quotas by utilizing upselling opportunities
- Overcome customer objections using product demonstrations
- Secure consistent customer sales with knowledgeable, friendly support.
Retail Coordinator
KFC Restaurant
01.2020 - 10.2022
- Provide friendly customer service to guests across a variety of shifts including lunch and dinner
- Serve customers using the drive-thru window and intercom
- Resolve small guest complaints in the moment to avoid escalation to management
- Coach and guide the skills of junior employees
- Prepare KFC food and beverages
- Communicate with front of house team to ensure that all of the customers are receiving their orders
- Communicate with back of house team to ensure that guests are not waiting for extended periods of time
- Focus on maintaining restaurant cleanliness
- Set up the store for holiday events and promotions
- Use of POS system
- Handle cash transactions
- Stock products
- Rotate stock
- Upsell meals to guests
- Major focus on maintaining hygiene
- Maintain a clean and tidy workspace.
Education
Skills
- Relationship Management
- Brand Awareness
- Driven Work Ethic
- Customer Service
- Critical Thinking
- Customer Engagement
- Sales Strategy Implementation
- Training and mentoring
- Sales expertise
- Marketing Strategies
- Productivity maximization
- Effective Communication
Attributes
- Friendly, hardworking, and reliable.
- Good organisation and time management skills.
- Works well unsupervised and within a team environment.
- Ability to build rapport through mutual trust and respect.
- Ability to adapt to any given situation.
- Ability to listen and follow.
References
Available on Request
Timeline
Sales Leader
Growth Rocket
10.2023 - 05.2024
Stylist
Yd Retail Apparel Group
07.2023 - 09.2023
Footwear Sales Associate
Shoe Warehouse
12.2022 - 05.2023
Retail Coordinator
KFC Restaurant
01.2020 - 10.2022
Similar Profiles
Ted AnsonTed Anson
Collection Customer Service Representative at Growth RocketCollection Customer Service Representative at Growth Rocket
KRISTINA E. ORR, MFAKRISTINA E. ORR, MFA
Trainer/Program Manager at Rocket Central, Rocket Mortgage Family of CompaniesTrainer/Program Manager at Rocket Central, Rocket Mortgage Family of Companies
Anthony TurpinAnthony Turpin
Production Technician at LGP Laboratory Growth and ProductivityProduction Technician at LGP Laboratory Growth and Productivity
MARCOS VERDEMARCOS VERDE
Sales Leader at GRANT CARDONE ENTERPRISESales Leader at GRANT CARDONE ENTERPRISE
CAMEREN WATKINSCAMEREN WATKINS
Sales Leader at American Eagle Outfitters, IncSales Leader at American Eagle Outfitters, Inc