Toby Parmley
Sydney,NSW
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Dynamic professional with a proven track record in complaint resolution and client retention strategies, honed across roles at Howdens Joinery and other leading companies. Excelled in supervising teams and enhancing customer satisfaction, achieving sales quotas through a high-energy attitude and effective communication. Skilled in shipping logistics, demonstrating a unique blend of technical and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Specialist
Avant
Sydney, NSW
10.2024 - 01.2025
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Navigated through computer systems to review information and respond appropriately to callers.
- Provided customers with product and service information, answered inquiries and resolved customer complaints in a timely manner.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Monitored customer satisfaction levels through surveys and feedback forms.
Assistant/Warehouse Operations Manager
Howdens Joinery
Radstock
07.2022 - 08.2024
- Taking on a management role within a large team allowed me to develop my skills in leading a team to perform to the best of their abilities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Supervised daily operations including scheduling shifts, assigning duties.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
Sales Advisor
Garden Affairs
Trowbridge
04.2021 - 07.2022
- Developed communication and sales skills in a fast-paced, high-volume sales environment.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Participated in team brainstorming sessions to develop new ideas for promotions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Sales Advisor
Howdens Joinery
Trowbridge
09.2015 - 04.2021
- Gained experience in a more demanding sales environment by relocating to a larger store.
- Oversaw logistics and stock tracking in distribution center.
- Coordinated with suppliers to secure on-demand order availability.
- Nurtured customer relations through direct communication and email.
Sales Advisor
Wiltshire Caravans
Westbury
02.2013 - 09.2015
- Deliver outstanding customer service by handling complex inquiries both in person and via phone.
- Developed strong relationships with customers.
- Provided recommendations on purchasing and suitability of potential caravan sales.
- Collaborated with sales manager to draft customer-facing sales quotations.
- Assisted clients during sales processes, transitions, and after-sales services.
Education
PASS - Sports Science
City of Bath College
01.2015
GCSE - Grade C and Above, Including Math's, English and Science
Kingdown School
Warminster01.2014
Skills
- Complaint resolution
- Client retention strategies
- Shipping and logistics
- Refund management
- Team player
- Supervision of colleagues
- Good verbal and written communication skills
- High-energy attitude
Certification
- Full Driving License
- Counter Balance forklift license
References
References available upon request.
Timeline
Service Specialist
Avant
10.2024 - 01.2025
Assistant/Warehouse Operations Manager
Howdens Joinery
07.2022 - 08.2024
Sales Advisor
Garden Affairs
04.2021 - 07.2022
Sales Advisor
Howdens Joinery
09.2015 - 04.2021
Sales Advisor
Wiltshire Caravans
02.2013 - 09.2015
- Full Driving License
- Counter Balance forklift license
PASS - Sports Science
City of Bath College
GCSE - Grade C and Above, Including Math's, English and Science
Kingdown School
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