Toby Stephenson
Oak Flats,NSW
Summary
I am excited about the opportunity to bring my diverse skill set, empathy, and lived experience to the role of Peer Support worker at Flourish. working collaboratively with clinicians to support individuals on their journey of recovery. With a proven ability to build rapport, facilitate goal-setting activities, and maintain timely documentation, I am confident in my ability to make a positive impact in this vital role.
Dedicated and results-driven professional with a background in sales management, property management, and a Bachelor's Degree in Commerce with a major in Human Resource Management. Having only just completed a Diploma in Counselling, I am eager to leverage my extensive experience, exceptional communication skills, and strong work ethic to contribute effectively to Integrated Recovery Service's mission of supporting individuals with complex and enduring mental health needs.
Overview
16
16
years of professional experience
Work History
Property Manager
Property Management
09.2013 - 12.2022
- Converted Investment property from long-term lease structure to short stay/holiday/ Executive Apartment
- Managed all customer service aspects from the initial enquiry, booking confirmation, check-in and out and feedback comments after departure
- Focused on providing exceptional customer service by going far beyond the 'normal' expectations of guests
- Implemented all marketing and advertising - resulting in the desired rate of occupancy at 90%
- Confirmed bookings by emphasising the features and benefits and overcoming any objections
- Responsible for all aspects of the preparation and presentation of the apartment
- Clean Apt/ Linen change between bookings to a very high standard
- Inventory and inspection report between bookings
- All general maintenance
- Managed all administration aspects - Including Bond acceptance and refund
- On-call nightly to ensure guests had assistants 24hrs a day.
National Sales Manager
Gazal Apparel Pty Ltd
07.2008 - 12.2019
- Management of 20 professional State and Territory Sales Managers
- Increased National annual turnover by $2M
- Awarded Most Valuable Employee 2010
- Directing sales forecasting activities and setting performance goals accordingly
- Driving a high level of sales performance nationally across the team through leadership, performance management, and coaching
- Direct staffing, including all recruitment, training and performance evaluations to develop and control sales programs
- Meet with key customers, and assist sales representatives with developing and maintaining relationships, and negotiating and closing deals
- Provide sales reports detailing volume, potential sales, and areas of client base expansion
- Present new products and services and enhance existing relationships
- Work with technical staff and other internal colleagues to meet customer needs
- Arrange and participate in internal and external client debriefs.
- Implemented a CRM system that improved tracking of leads, customers, and order fulfillment times.
QLD State Sales Manager/ Territory Sales Manager
Gazal Apparel Pty Ltd
09.2006 - 07.2008
- Increased territory revenue from $300k annually to $1.8M
- Responsible for all recruitment aspects for two additional territory sales managers
- Interview process, reference check, suitability for the culture of the company, etc
- Restructured the sales force in far North Queensland so that it was overseen by company employed sales representatives rather than Agents which saw increase in revenue of over $300k annually in this region
- Created and executed a territory sales plan that both met and exceeded established sales quotas and supported Company revenue and profit targets
- Met regularly with existing customers and prospects in sales territory to understand their evolving business needs and position product solutions to meet surfaced needs
- Built long-term, mutually beneficial relationships with existing and new customers
- Maintain consistent communication and timely follow–up with customers and prospects and be available and responsive to customer’s real-time needs
- Complete sales activity reports and presentations.
Skills
- National Sales Management experience
- Contract Negotiation
- Business Development
- Human Resource Management experience
- Advanced Computer Skills (Excel, Word, Outlook, PowerPoint, Adobe, One Point, Microsoft Teams)
- Excellent written and verbal communication skills
- Business-to-Business & Business-to-Consumer Sales experience
- Strong negotiation and influencing skills
- Excellent relationship management skills
- Strong work ethic
Timeline
Property Manager
Property Management
09.2013 - 12.2022
National Sales Manager
Gazal Apparel Pty Ltd
07.2008 - 12.2019
QLD State Sales Manager/ Territory Sales Manager
Gazal Apparel Pty Ltd
09.2006 - 07.2008