Toby Willington
Bega,NSW
Summary
I am a dependable team member providing fast, high-quality customer service to guests in restaurant and bar settings. Adaptable professional with many years of experience working in diverse hospitality settings and always providing customers with a memorable experience. I have a passion for the food and beverage industry and always relish the opportunity to learn new things while also bringing forward my own insights learned through experience.
Overview
7
7
years of professional experience
Work History
Language Assistant
Academie de Toulouse
10.2023 - 05.2024
- English Language Teaching Assistant – Bagneres de Luchon, France
- Lesson & Activity Planning, Management of Group Dynamics, Provision of Small-Group Tutorials, Informal Assessment of Student Learning, Public Speaking
Casual Employee
Bega Cheese Factory
02.2023 - 09.2023
- Sanitation Department and Production Line
- Cleaned and sanitized production line machinery following company procedures
- Qualified in Ecolab Chemical Handling course
- Worked in food handling and exercised correct food safety procedures
Pizza Chef and Bartender
Drift Pizza
01.2023 - 09.2023
- Fill in kitchen manager
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Maintained a clean workspace, ensuring compliance with health and safety regulations for food handling.
- Trained new staff members in proper pizza preparation techniques, fostering a culture of continuous improvement.
- Managed high-pressure situations during peak hours, maintaining focus on efficient service and consistent product quality.
Front of House Waiter
Rookie Eatery
07.2022 - 02.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Boosted restaurant revenue by efficiently managing table turnover and maximizing seating capacity.
- Handled special requests professionally by liaising between guests and kitchen staff for customizations or dietary accommodations.
- Actively participated in menu tastings to expand knowledge of dish ingredients and preparation methods, enabling informed recommendations to guests based on dietary preferences or restrictions.
- Demonstrated comprehensive knowledge of menu items, effectively upselling dishes and beverages to increase sales.
Administrative Assistant
UOW PULSE (University of Wollongong)
03.2022 - 02.2023
- Assistant with the UOW Facilities management moving furniture and utilities throughout the University
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Casual Employee
Crepe de France
07.2020 - 02.2023
- Order taking and cash handling experience in a busy market environment
- Food preparation and kitchen hand duties
Bartender / Kitchen-hand
Coniston Hotel
10.2021 - 03.2022
- Bartender / Kitchen-hand in a fast-paced hospitality environment
Casual Employee
Bega Cheese Factory
06.2019 - 01.2020
- Sanitation Department and Production Line
- Cleaned and sanitised production line machinery following company procedures
- Qualified in Ecolab Chemical Handling course
- Worked in food handling and exercised correct food safety procedures
Bartender
Grand Hotel Bega
05.2019 - 06.2019
- Bartender in a small-town pub
- I left this position due to an opportunity that had arisen at Bega Cheese Factory
Casual Employee
Bega Cheese Factory
01.2018 - 11.2018
- Sanitation Department and Production Line
- Cleaned and sanitised production line machinery following company procedures
- Qualified in Ecolab Chemical Handling course
- Worked in food handling and exercised correct food safety procedures
Deep fryer cook and kitchen hand
Tathra Hotel
06.2017 - 02.2018
- Experience working as a cook and kitchen hand in a fast-paced kitchen
- Food preparation to meet restaurant standards
- Worked in a team environment
- Prepared meals to meet restaurant presentation standards
Education
Bachelor of Arts - Sociology
University of Wollongong
Wollongong, NSW05.2024
South Coast Colleges
11.2019
Year 12 -
Bega High School
Bega, NSW01.2017
Skills
- Administrative skills
- Diverse range of soft skills
- Multilingual Proficiency
- Critical thinking
- Able to work well individually and in a team environment
- Quick learner
- Friendly and helpful
- High level verbal and written communication skills
- Problem-solving skills
- Experience with cash flow operations
- Late-night shift availability
- Collaborative Teamwork
Travel Experience
11/2018, 05/2019, After saving money for a year, I travelled independently to parts of South-East Asia and Europe on a backpacking trip.
References
- Vincent Adillon, Crepe de France, 0413925991
- Gryphon Blewett, Rookie Eater, 0455875223
- Dave Hackett, Bega Cheese, 0439639816
- Tom Funston, Drift Pizza Tathra, 0447 941 726
Hobbies and Interests
- Food and cooking
- Music
- Football
- Hiking
- Kayaking
Languages
French
Professional Working
Timeline
Language Assistant
Academie de Toulouse
10.2023 - 05.2024
Casual Employee
Bega Cheese Factory
02.2023 - 09.2023
Pizza Chef and Bartender
Drift Pizza
01.2023 - 09.2023
Front of House Waiter
Rookie Eatery
07.2022 - 02.2023
Administrative Assistant
UOW PULSE (University of Wollongong)
03.2022 - 02.2023
Bartender / Kitchen-hand
Coniston Hotel
10.2021 - 03.2022
Casual Employee
Crepe de France
07.2020 - 02.2023
Casual Employee
Bega Cheese Factory
06.2019 - 01.2020
Bartender
Grand Hotel Bega
05.2019 - 06.2019
Casual Employee
Bega Cheese Factory
01.2018 - 11.2018
Deep fryer cook and kitchen hand
Tathra Hotel
06.2017 - 02.2018
Bachelor of Arts - Sociology
University of Wollongong
South Coast Colleges
Year 12 -
Bega High School
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