Tod Stapleton
Gatton,QLD
Summary
Dynamic Senior Sales Consultant with a proven track record at Andersensens Toowoomba, excelling in lead generation and sales negotiation. Expert in account management and CRM software, I consistently exceed sales goals and enhance customer engagement, driving significant revenue growth while fostering strong client relationships.
Overview
27
27
years of professional experience
Work History
Senior Sales Consultant
Andersensens Toowoomba
Toowoomba, QLD
03.2018 - Current
- Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.
- Implemented innovative approaches for enhancing customer engagement throughout the life cycle of a sale.
- Identified customer needs by asking questions and advising on best solutions.
- Managed account portfolio, maintaining consistent client interaction and resolving issues to drive continued success.
- Exceed sales goals, creating key client business plans while receiving of targeted venture capital funding.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Produced sales documents, finalized deals and filed records.
- Exceeded department expectations for productivity and accuracy levels.
- Managed and retained existing client accounts.
- Coached junior sales consultants on best practices for generating leads, negotiating deals and closing sales.
- Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
Business Development Manager
Optus
Toowoomba, QLD
03.2018 - 11.2018
- Established new customer accounts using negotiation and sales closing abilities.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
- Managed budgets and resources efficiently to maximize return on investment.
- Developed and implemented strategies to increase sales and market share.
- Maintained open and ongoing communication with clients to meet needs and expectations.
Branch Manager
Helensvale Technology Group (Telstra)
Toowoomba, QLD
04.2013 - 03.2018
- Participated in community events to promote brand awareness.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Managed staff scheduling, hiring and training processes.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Identified opportunities for process improvement initiatives within the branch.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Co-Ordinator / Department Manager
Bunnings
Oxley , QLD
02.2002 - 02.2013
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Ensured compliance with all safety regulations in the workplace.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Monitored daily sales figures to track trends in customer buying behavior.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Conducted regular performance reviews to monitor progress of individual employees.
- Managed daily operations, ensuring efficient workflow and productivity.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with company policies and relevant regulations.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Assistant Bar Manager
Rydales Tavern
RYDE
05.1998 - 09.1999
- Provided guidance and direction to bartenders when necessary in order to maintain quality of service provided by employees.
- Conducted weekly meetings with bar staff to discuss performance goals and objectives.
- Analyzed financial data related to bar operations such as sales reports, payroll costs.
- Organized and managed bar staff, ensuring all employees were properly trained in safety protocols, customer service and product knowledge.
- Performed regular maintenance on equipment such as blenders, ice machines, glassware.
- Ensured compliance with local health department regulations regarding food sanitation practices and alcohol serving laws.
- Monitored patron alcohol consumption to encourage safety.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Panthers Corporate
Panthers football Stadium
PENRITH
02.2002 - 10.2006
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Communicated effectively with kitchen staff regarding customer orders.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Assisted other staff members in setting up banquet events according to customer requests.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Maintained a positive attitude towards coworkers and customers at all times.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
Education
Food Supervisors Licence - Food And Nutrition
Australian Institute of Food And Safety
Online 02-2021
Forklift Operator -
Mendel Training Services
Toowoomba05-2020
Diploma of Front Line Business Management - Business Management
RMIT University
Melbourne, VIC11-2010
Skills
- Lead generation
- Sales negotiation
- Customer engagement
- Account management
- CRM software
- Sales forecasting
Timeline
Senior Sales Consultant
Andersensens Toowoomba
03.2018 - Current
Business Development Manager
Optus
03.2018 - 11.2018
Branch Manager
Helensvale Technology Group (Telstra)
04.2013 - 03.2018
Co-Ordinator / Department Manager
Bunnings
02.2002 - 02.2013
Panthers Corporate
Panthers football Stadium
02.2002 - 10.2006
Assistant Bar Manager
Rydales Tavern
05.1998 - 09.1999
Food Supervisors Licence - Food And Nutrition
Australian Institute of Food And Safety
Forklift Operator -
Mendel Training Services
Diploma of Front Line Business Management - Business Management
RMIT University
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