Today
Melbourne,Victoria
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Driven to learn quickly, advance computer proficiency and training in industry operations. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
5
5
years of professional experience
Work History
Customer Service
Hot Star Large Fried Chicken
11.2022 - Current
- Avoided sales errors and delays by processing paperwork accurately and on-time
- Assisted customers with selecting and purchasing products
- Used various tools and resources to identify trend behaviors to improve individual and team performance.
Hotel Receptionist
Sofitel
03.2020 - 01.2021
- Managed reservations, check-in, and check-out procedures within hotel system
- Satisfied guest needs with prompt, knowledgeable service
- Escalated problems or unusual matters to supervisor for prompt corrective action
- Maintained up-to-date knowledge of hotel facilities, services, and hours of operation.
Sales Representative
Challenger
01.2019 - 01.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Collaborated with cross-functional teams to identify and address customer needs.
Education
Diploma - Management Studies
Singapore Institute of Management
Singapore09.2021
Bachelors - accounting
RMIT
Melbourne, VIC06.2024
Skills
- Accounting Procedures
- Data Entry
- Financial Reporting
- Coordination and Teamwork
- Customer service
- Adaptability
Timeline
Customer Service
Hot Star Large Fried Chicken
11.2022 - Current
Hotel Receptionist
Sofitel
03.2020 - 01.2021
Sales Representative
Challenger
01.2019 - 01.2020
Diploma - Management Studies
Singapore Institute of Management
Bachelors - accounting
RMIT
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