Summary
Overview
Work History
Education
Skills
Timeline
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Todd Gardiner

Woodstock,NSW

Summary

Regional Business Manager with a proven track record at Aristocrat, excelling in operations and sales management. Expert in fostering teamwork and collaboration, I successfully boosted regional sales through strategic initiatives and strong client relationships. Adept at problem-solving, I negotiated favourable contracts, ensuring quality and cost savings while mentoring junior staff.

Overview

27
27
years of professional experience

Work History

Regional Business Manager

Aristocrat
03.2020 - 03.2024
  • Created yearly Regional Sales Forecasts using Salesforce CRM and Commercial Metrics
  • Foster team collaboration to solve both individual and regional Sales obstacles
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Negotiated favourable contract terms with key suppliers, securing cost savings without compromising quality or delivery times.
  • Leveraged knowledge of local markets effectively positioning our products against competitors.
  • Boosted regional sales by implementing effective business strategies and fostering strong client relationships.
  • Mentored junior staff members in sales techniques, negotiation skills, territory planning, time management, among other relevant topics.
  • Led regular team meetings to review performance metrics, discuss challenges, share best practices, and celebrate successes.

Field Service Manager

Aristocrat
01.2018 - 03.2020
  • Led team of up to 25 service technicians in field activities.
  • Established strong relationships with clients, fostering long-term loyalty and repeat business.
  • Collaborated with sales teams to identify new business opportunities and expand market reach.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Managed a team of technicians, providing support and guidance for professional development.
  • Increased team productivity with effective scheduling and resource allocation.

Senior Technical Lead

Aristocrat
01.2004 - 01.2018
  • Assessed project milestones and team performance to keep staff on-task.
  • Developed technical solutions to diverse operational problems.
  • Ensured data privacy compliance across all technical solutions by implementing industry-standard security measures and adhering to best practices.
  • Delivered exceptional customer experiences by collaborating closely with clients during all stages of product development life cycle, from ideation to deployment.
  • Managed team of 6 personnel focused on implementing resolutions and updates.
  • Established a positive work culture within the technical team through transparent communication channels and motivational leadership tactics.

Technician

Aristocrat
03.1997 - 01.2004
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

High School Diploma -

Chatham High School
Taree, NSW
01-1990

Skills

  • Operations management
  • Sales management
  • Key account management
  • Territory management
  • Problem-solving
  • Teamwork and collaboration

Timeline

Regional Business Manager

Aristocrat
03.2020 - 03.2024

Field Service Manager

Aristocrat
01.2018 - 03.2020

Senior Technical Lead

Aristocrat
01.2004 - 01.2018

Technician

Aristocrat
03.1997 - 01.2004

High School Diploma -

Chatham High School

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Todd Gardiner