Todd Lewis
Sydney,NSW
Summary
Personable and dedicated Customer Service Representative and Account Manager with extensive experience in the music industry. A solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients.
Overview
9
9
years of professional experience
Work History
Technical Operations Specialist
CoachHub
Berlin, Germany
08.2022 - 01.2024
- Boosted customer experience by integrating new support processes in collaboration with various teams.
- Refined customer support operations, enhancing user satisfaction and workflow efficiency.
- Internal stakeholder management; operations, customer success, engineering tribes, product
- Enhanced customer satisfaction by streamlining support processes.
- Provided customer support via Zendesk and also live chat
Record Label Founder
Cabbage Records
Berlin, Germany
05.2019 - 01.2024
- Working with licensing companies within the EU and UK on four releases
- Sourcing and pitching for new artists, along with negotiating with artists on their contracts and fees
- Executed effective social media strategies, leading to roughly 15% increase in sales every month
- Worked with external partners on releases - It’s Psychedelic Baby Magazine, Raven Sing The Blues
- Successfully sold 300 vinyl through our first release - Bobby Lee's “Shakedown in Slabtown”
- Release The Third Sounds “Memory Tapes”. Hakon Aðalsteinsson’s of The Brian Jonestown Massacre
Booking Agent
Arkaoda
Berlin, Germany
09.2018 - 11.2023
- Booked and curated live performances and events tailored to Arkaoda's demographic
- Liaising with artists, agencies and labels on their desired rates and fees
- Booked and curated a festival of 12 artists over three days “Short Term Memory Less” Genres: experimental, post-punk, club music (unfortunately was cancelled due to COVID)
- Booking artists predominately in the experimental and band disciplines
Account Manager
CHC Digital
London, UK
02.2015 - 12.2016
- Managing a database of existing clients
- Boosted client retention by efficiently managing the database and addressing needs.
- Consistently achieved monthly targets by acquiring clients of different scales.
- Provided outstanding customer support both over the phone and email
- Delivering timely and efficient updates on account activities to internal and external stakeholders
- Adhering to all requests made by clients promptly
- Managed 360 client processes including sales pitches, design brief collection, and client management
Education
Graphic Design
Shillington College
Sydney, NSW03-2012
Skills
- Stakeholder Management
- Customer Service and Support
- Customer Needs Assessment
- Customer Order Management
- Sales Support Specialist
- MS Office, Google Suite, Jira, Forest Admin, Hubspot
Affiliations
- Music Production
- Working on several music projects: ambient, experimental, folk project and an ambient electronic project
- Link to most recent album: https://ayell.bandcamp.com/album/opal
Timeline
Technical Operations Specialist
CoachHub
08.2022 - 01.2024
Record Label Founder
Cabbage Records
05.2019 - 01.2024
Booking Agent
Arkaoda
09.2018 - 11.2023
Account Manager
CHC Digital
02.2015 - 12.2016
Graphic Design
Shillington College
Similar Profiles
Gianka OrsettiGianka Orsetti
Strategic Business Development Representative at CoachHubStrategic Business Development Representative at CoachHub
Helena KönigHelena König
Senior Transformation Consultant at CoachHubSenior Transformation Consultant at CoachHub
Liam CotterellLiam Cotterell
Bricklayer at Southside MasonryBricklayer at Southside Masonry