Todd Robinson

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Coordinate innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Kept meticulous client notes and updated account information in company databases.
• Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
• Collected data and performed customer needs analysis.
• Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
• Generated new business with marketing initiatives and strategic plans.
• Performed research to uncover potential target areas, markets and industries.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Created reports and presentations detailing business development activities.
• Leveraged extensive industry knowledge to provide valuable insights into emerging trends impacting client businesses.
• Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.

Thirteen years on Active Reserve and nine months of active War Service within the Royal Australian Air force.

Responsibilities for many different tasks and roles through out my tenure, Key responsibilities included the ability to deliver briefs to large audiences of differing ranks and units, working with state police, Federal police, ASIO and other government agencies to deliver training and real life outcomes when tasked.

Whilst on my war service deployment, my main tasks were;

• Overall responsibility to secure Australian Defence Force Assets in a hostile and critical environment

• Processing of contractor access passes for base support tasks

• Coalition Force Liaison- British, Dutch, NZ and U.S forces.

• Vehicle movement co-ordination throughout base and airfield.

• Air side access movement and monitoring of Aircraft and assets.

• Armed Static Patrols and Armed roving patrols of base perimeter

• Coalition Aircraft security- Securing the aircraft and assets

• Quick Reaction Force Member-Armed Incident Response.

• Working with Host Nation Army/Air Force staff to secure Airport

• Working with a Variety of military assets to achieve outcomes

• Developed and strengthened relationships with the top 6 national customer accounts.(Lend Lease, Metricon, AV Jennings, Walker, Goodman, Frasers )
• Identified profitable business leads and built pipeline of prospective customers.
• Resolved customer issues with speed and accuracy to maintain satisfaction.
• Trained and mentored new account management and sales personnel to build tye national team and ensure full coverage at events and urban development relationships.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Complied with policies and quality standards to maintain consistency in quality of services.

• Setting up the new Sydney office, acquiring new business, developing partner agreements and relationships, Channel management.
• Enterprise level management of critical infrastructure protection and representation of Whispir to related partners and federal government stakeholders
• Providing group level input to the management, leadership and the direction of security risk assessments of the whispir platform
• Preparation and delivery of enterprise level strategic and operational security risk assessments and strategies using the whispir platform
• Federal Government relationships at Senior level to create useful use cases and build momentum to displace current providers
• State Government relationships, product solutions sold in major departments of each State government business units, in particular NSW Family and community Services.
• Working with Key industry partners such as ACMA, Australian Signals Directorate, Telstra, NBNco, Optus
• Co-ordination of best practice across Emergency Services Organisations such as FRNSW, NSW Police, Australian federal Police, Victoria Police and regional emergency organisations that use the Whispir platform

Accomplishments Include:

• Continuously strengthened all aspects of sales and relationships , working across Telstra and key partners to direct strategies which have in significant wins for Telstra/Whispir during my tenure.
• Awarded 2017/18 Salesperson of the year, leadership, initiative and devotion to our brand across multiple business units
• Participated in team-building activities to enhance working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Prepared variety of different written communications, reports and documents.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Developed and maintained courteous and effective working relationships.

Management of eleven Staff members for all sales and customer service with NSW and ACT.

Preparation and delivery of presentations to senior stakeholders and clients on a regular basis.

Driving of new product solutions within the market to displace traditional communication methods across the enterprise customer base.

Working in partnership with developers to include mobile transmission equipment within the plans of their new developments.

Setting up commercial agreements between Optus and the developers, such as Mirvac to create Master services agreements for a seven year term.

Accomplishments Include:

• Beach Head agreement between Optus and Myer to provide over 3500 apple ipads to replace the point of sale solution that had been in place within Myer over 40 years- This deal was worth $4.8 Million over 3 years.
• Major $25 Million deal with GE Oil, Mining, finance and healthcare groups to supply complete telecommunications solutions over a 4 year term.
• Worked with customers to understand needs and provide excellent service.
• Conducted research, gathered information from multiple sources and presented results.
• Resolved problems, improved operations and provided exceptional service.
• Delivered services to customer locations within specific timeframes.
• Collaborated with team members to achieve target results.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Developed team communications and information for meetings.

Managing the Telstra Partner Channel throughout regional Victoria and Tasmania on behalf of Telstra.

This role was to inspire Telstra licensee's to sell profitable solutions and expand Telstra solutions set into the channel and reduce the cost of sale to Telstra.

This was a challenging role, involving lease engagements, store fit out agreements, Commission overhaul, Disputes and Fraud investigations across the group

• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Improved operations through consistent hard work and dedication.
• Worked flexible hours across night, weekend and holiday shifts.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Prepared variety of different written communications, reports and documents.
• Collaborated with team members to achieve target results.
• Exceeded goals through effective task prioritization and great work ethic.
• Resolved problems, improved operations and provided exceptional service.

My role was to win new business to Telstra across multiple channels and multiple vendors to achieve bespoke and value based solutions to my clients.

During my tenure I won many clients to the Telstra family. Most notable accounts were, Wesfarmers, Toll Holdings, Myer, Apple, Bank of Melbourne and National Australia Bank

• Conducted research, gathered information from multiple sources and presented results.
• Delivered services to customer locations within specific timeframes.
• Exceeded goals through effective task prioritization and great work ethic.
• Drove operational improvements which resulted in savings and improved profit margins.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Improved operations through consistent hard work and dedication.
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Prepared variety of different written communications, reports and documents.
• Created plans and communicated deadlines to complete projects on time.
• Collaborated with team members to achieve target results.
• Worked with customers to understand needs and provide excellent service.