Todd Smith

- Rostering drivers on 7 day rotating shifts.

- Organising daily charters for drivers.

- Maintaining documents for daily vehicle usage.

- Maintaining hours for all drivers on a weekly basis.

- Making sure the appropriate safety hours are maintained between shifts.

- Ensuring all drivers have their required breaks as per the NHVR.

- Overseeing the day to day running of shifts and making sure rostered drivers are in the right vehicles that have been allocated for their relevant shifts.

- Being able to multitask and handle pressure situations that arise at anytime.

- Making sure relevant stakeholders are kept up to date with major changes.

- Essential computer literacy.

• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Works well in team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Cultivated interpersonal skills by building positive relationships with others.
• Organized and detail-oriented with strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Assist passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Perform bus driving duties while keeping student safety in mind to maintain good safety record.
• Transport passengers safely along prescribed routes according to tight schedules.
• Conduct pre-trip inspections of bus for safe operation.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Operate bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
• Obeyed federal, Tasmanian and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Report vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
• Maintained Tasmania driver's license to enable legal operation of school buses for student transport, excursions and other purposes.
• Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
• Followed schedules precisely to completely daily routes.
• Maintained frequent contact with dispatch to receive instructions and report on delays or incidents.
• Helped elderly passengers or those with limited mobility enter and exit bus.
• Assisted passengers with moving and securing baggage.
• Maintained positive passenger relations with orderly bus environments and clear announcements for each stop.
• Checked vehicle daily for maintenance needs, personally handled common upkeep and reported any serious concerns to supervisor.
• Protected passengers from harm and bus from excess damage by complying with traffic regulations.
• Completed daily reports covering trip details, vehicle maintenance actions and any reportable incidents.

• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
• Provided information through narratives on various sites throughout Hobart and surrounds area, relaying little-known stories to provide interest.
• Guided groups of up to 20 people on tours of Port Arthur, Russell Falls and Hobart City.
• Built personal relationships with guests to promote positive experiences.
• Collected and deposited payments from guests.
• Collected tickets and fees from each individual prior to start of tour.
• Researched information on Tasmania to provide accurate, detailed tours.
• Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
• Developed tour programming to enhance guest experiences.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction
• Built personal relationships with guests to promote positive experiences
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences