Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Todd James Coleman

Armstrong Creek,VIC

Summary

Motivated, results-oriented customer service worker who engages with key stakeholders to establish rapport. Proven track record of building customer relationships and successfully delivery of projects. Committed to delivering exceptional customer service and exceeding expectations, whilst having a passion for the Australian Public Sector.

Overview

12
12
years of professional experience

Work History

CEDU/IWHST

Australian Bureau Of Statistics
10.2022 - Current
  • Worked in the CEDU space for eight months before being invited to work in the IWHS team.
  • Handling stakeholder inquiries in a courteously and professional manner.
  • Contributing to team objectives in a fast-paced, ever-changing environment.
  • Gained stakeholder trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
  • Writing risk assessments for remote trips to ensure interviewer safety in the field, as well as presenting these assessments to relevant stakeholders.
  • Assisting with overseeing compliance of work health safety of the ABS’s Interviewer workforces.
  • Coordinating communication and knowledge management for field and office interviewers.
  • Further IWHST day to day tasks including the IREIS reporting system, the Weather Dashboard, assisting relevant stakeholders, notation and distribution of fortnightly HSR meetings and more.



Owners Corporation Manager

Turnbull Cook
06.2021 - 04.2022
  • A CBD based role that introduced the management of much larger properties with a different clientele and expectations.
  • The professional handling of an ever-changing global crisis. This introduced severe Covid-19 restrictions, large increases in trader and insurance costs, difficulty in organising available contractors and more.
  • Chairing in person Annual General Meetings to a larger audience of stakeholders.



Owners Corporation Manager

Body Corporate Strata Group
02.2017 - 04.2021
  • A challenging career change outside of my comfort zone that involved more responsibility and accountability.
  • Managed a portfolio of 70 – 160 properties ranging in size from 2 – 20 lots, covering a wide variety of buildings including residential, commercial and mixed use.
  • Maintaining a portfolio and building long lasting relationships with all stakeholders.
  • Chairing Annual General Meetings and the minute taking of those meetings.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maintenance related tasks and insurance matters including insurance claims.
  • Arranging relevant reports as well as insurance valuations and other necessary documentation.

Document Coordinator

National Australia Bank
04.2013 - 09.2016
  • Completed data entry tasks with accuracy and efficiency whilst being prepared to 'flip' to a different task at a moment’s notice.
  • These alternate tasks were the ‘Drawdown’, ‘Verifications’ and ‘Requisitions’ in the mortgage processing space.
  • Regarded amongst my peers as the ‘go to’ person for technological enquiries and had on numerous occasions volunteered myself for weekend ‘BVT Release Testing’.
  • Scanned documents and saved in database to keep records of essential organizational information.

Data Entry/Data Analysis Specialist

Australian Bureau Of Statistics,
09.2011 - 08.2012
  • Completed the ‘precapture’, ‘coding’ and ‘repair’ stages of the data handling process.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Performed tasks with high levels of accuracy, adaptability and problem solving skills whilst maintaining strict confidentiality due to the sensitive nature of the data.
  • Was a member of the quality pursuit team who was tasked with resolving complex, reoccurring errors.

Education

Certificate IV - Writing And Editing -

TAFE

Skills

  • Software skills including Microsoft and Adobe applications, Lotus Notes, Jira, Genesys
  • Highly capable communication/writing skills as well as excellent customer service skills
  • Team player who also works well independently
  • Lateral thinker who takes pride in overcoming difficult tasks and resolving issues
  • Dependable and approachable A fast learner capable of high adaptability
  • Comprehension and implementation of appropriate processes and procedures

Reference

Sian Milton-McGurk - APS6, Australian Bureau of Statistics

0481 996 833


Jason James - EL1 Australian Bureau of Statistics

0428 722 985


Timeline

CEDU/IWHST

Australian Bureau Of Statistics
10.2022 - Current

Owners Corporation Manager

Turnbull Cook
06.2021 - 04.2022

Owners Corporation Manager

Body Corporate Strata Group
02.2017 - 04.2021

Document Coordinator

National Australia Bank
04.2013 - 09.2016

Data Entry/Data Analysis Specialist

Australian Bureau Of Statistics,
09.2011 - 08.2012

Certificate IV - Writing And Editing -

TAFE

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