Toesha RAJKARNIKAR
Brisbane,Qld
Summary
I am a hardworking, reliable, and flexible employee who has developed high-level skills in office administration and customer service. These skills include maintenance of files, office administration, customer servicing, call handling, problem-solving & decision-making. Influential advisor communicates well with people of all ages and backgrounds. An excellent eye for detail enables quick identification of improvement areas and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
7
7
years of professional experience
Work History
Superannuation Consultant
AMP
02.2022 - 12.2023
- Meet with existing and prospective members in person and virtually and respond to various factual and general advice queries about North products and superannuation in general
- Identify members requiring personal advice and refer to the North Advice channels
- Meet with existing and prospective members in person and virtually and respond to various factual and general advice queries about North products and superannuation in general
- Meet with existing and prospective members in person and virtually and respond to various factual and general advice queries about UniSuper's products and superannuation in general.
Admin Staff
T & A Communication Pty ltd
09.2017 - 02.2020
- Manage workflow by assigning subcontractors tasks and ensuring deadlines are met
- Audit the Worksite to ensure the job has been completed to industry standard
- Ensuring the Contractors are Compliant
- Handling Complaints from Customers
- Issuing RCTI
- Managing Inventory.
BIG W
01.2017 - 01.2020
- Online Administration/ Fulfillment DUTIES:
- Managing the Online Sales operations
- Lead and motivate the team to meet the daily target
- Managing the performance of team members
- Communicating weekly and monthly goals and targets
- Process orders daily to fulfil customer orders in line with an inventory
- Serving customers with knowledgeable, friendly support at every stage of shopping
- Communicate with the manager regarding backorder availability, future inventory, and special orders.
Education
Bachelor’s - business Management
Swinburne University
Skills
- Skills and Attributes
- I work very positively in both a team and independent work environment
- Superior conflict resolution skills, ie, handling demanding customers
- I have excellent time management skills
- Multi-tasking is one of my most vital skills
- Advanced computer skills, eg
- MS Office, Excel, Word, PowerPoint, Software applications
Timeline
Superannuation Consultant
AMP
02.2022 - 12.2023
Admin Staff
T & A Communication Pty ltd
09.2017 - 02.2020
BIG W
01.2017 - 01.2020
Bachelor’s - business Management
Swinburne University