TOI TE RITO
Port Kennedy,WA
Summary
Highly passionate and motivated individual seeking the position of Residential Youth Worker with Uniting WA. Offering lived experience, strong communication skills, compassion, and to mentor, guide and emotionally support young people.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Manager
Cloud 9 Smoke Shop
11.2022 - Current
- Lead team of 10+ staff, fostering positive work environment and increasing overall team productivity
- Monitored and achieved 10% improvement in individual sales targets for each team member
- Trained, and developed employees for various sales and customer service roles throughout store
- Controlled store inventory and reviewed cash handling and operations reports.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Assistant
Cash Converters
11.2020 - 07.2022
- Restocked, arranged, and organized merchandise to drive product sales
- Helped customers complete purchases, locate items, and join rewards programs to promote loyalty, satisfaction, and sales numbers
- Followed procedures in POS system to efficiently proceed sales transactions
- Watched and recognized security risks and thefts, and how to prevent & how to handle these situations
- Handled customers' concerns and disputes in a professional manner that aligns with the company policies and procedures
- Actively following manual handling practices.
Kitchen Assistant/ Ward Host
St John of God Murdoch Hospital
01.2019 - 09.2019
- Preparing food to a high standard within food safety and regulations
- Discrete and confidential service to the maternity ward
- Dietary and allergen training, use of food contamination practices
- Use of commercial-grade dishwasher
- Manual Handling practices
- Following hand hygiene practices
- Operation POS, EFTOPS systems and cash handling.
Education
Tertiary Education - Community Service Cert III
South Metropolitan TAFE
Mandurah 06.2024
Skills
- Lived experience
- Compassion
- Interpersonal communication
- Empathy
- Flexible and adaptable
- Committed
Certification
First Aid
Working With Children Check
National Police Clearance
C Class License
References
- Martin Lee, Upper Management , Cloud 9 Smoke Shop 0413 150 512
- Kael Thompson, Store Manager, Baldivis Cash Converters, 0420230771
- Brant Patroni, Store Manager, Port Kennedy Cash Converters, (08) 9211 5702
Timeline
Retail Manager
Cloud 9 Smoke Shop
11.2022 - Current
Retail Assistant
Cash Converters
11.2020 - 07.2022
Kitchen Assistant/ Ward Host
St John of God Murdoch Hospital
01.2019 - 09.2019
Tertiary Education - Community Service Cert III
South Metropolitan TAFE
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