Toir Boorer
Summary
Dynamic and results-driven hospitality leader with over 15 years of experience across high-volume venues, event management, and multi-site operations. Adept at fostering a culture of excellence, driving performance, and building strong relationships with both team members and guests.
Recognised for a hands-on leadership style that empowers staff, streamlines operations, and improves profitability through smart rostering, inventory control, and customer-centric strategies. Brings a proven ability to lead through change, implement effective systems and procedures, and deliver high-impact events that enhance brand presence and patron loyalty. Enthusiastic, solution-focused, and committed to delivering exceptional service standards across all touchpoints.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Brisbane Lions AFC
09.2024 - Current
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Managed the operations of eight outlets across multiple locations.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
- Cultivated partnerships with local vendors to source high-quality products at competitive prices.
Duty Manager
Springwood Brisbane Lions AFC
01.2024 - 09.2024
- Oversee the operations of the venue during assigned shifts, ensuring all areas, including bars, gaming, and kitchen, run smoothly.
- Coordinate and manage live music events, ensuring schedules are adhered to and artists are supported.
- Ensure exceptional customer service is delivered consistently, addressing any issues or complaints promptly and effectively.
- Engage with patrons to enhance their experience and foster a welcoming environment.
- Lead and motivate a diverse team of bar tenders, kitchen staff, and security personnel.
- Manage staff schedules, ensuring adequate coverage during peak hours, and provide ongoing training and support.
- Ensure compliance with all relevant regulations, including licensing laws, health and safety standards, and gaming regulations.
- Implement and monitor security procedures to maintain a safe environment for both staff and patrons.
- Monitor cash handling procedures, performed end-of-day reconciliations, and ensure accurate financial reporting.
- Assist with inventory management, including ordering and stock control to minimise waste and manage costs.
- Collaborate with venue manager and marketing team to plan and execute promotional activities and special events.
- Ensure all promotional materials are appropriately displayed and that events are well-organised and promoted.
Supervisor
Tattersall's Club
08.2023 - 01.2024
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Coordinated larger events and gatherings.
- Directed and managed a team of 40+ staff members.
- Developed post-event reports to determine each event’s effectiveness.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Directed and managed banquet functions for 300+ person events.
- Oversaw timelines and quality of food delivery at high-volume events.
- Coordinated florists, photographers, and musicians for events.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Venue Manager
Sixteen Antlers & KG Bar, Pullman & Mercure
02.2023 - 08.2023
- Maximized cost-effectiveness by complying with budget, labour and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assisted with public relations by participating in community events, which helped to generate new business and patrons.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Duty Manager
Grand Hotel
09.2022 - 01.2023
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for the department and supported employees in meeting expectations.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Provided service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information about reservations or requests.
- Supervised team of 15 across hotel reception, bar, bistro, gaming lounge and bottle shop and helped to resolve issues arising during shifts.
Venue's Manager
Botanic Bar & Grove Bar QUT Guild
02.2022 - 09.2022
- Evaluated and selected service providers and vendors according to customer requirements.
- Maximized cost-effectiveness by complying with budget, labour and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Multi-site management across all outlets and locations.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline the scope of positions for the organization.
Casino Croupier
Treasury Casino And Hotel
07.2021 - 02.2022
- Maintained a fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Assessed and calculated multiple players’ cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Received and documented patrons’ wagers before beginning games.
- Maintained a fast, smooth game pace by efficiently handling dice, chips, money and cards.
Bar Supervisor
The Beat Megaclub
01.2021 - 09.2021
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Upsold menu items to customers, driving up per-sale revenues and maximizing profits.
- Trained all new bartenders and barbacks including support staff to facilitate seamless operation during trade.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Developed unique drink and cocktail offerings monthly as part of seasonal offerings.
Venue Manager
Dollhouse Showgirls (formerly Confidential Club)
06.2009 - 12.2020
- Built and strengthened long-lasting client relationships based on transparent and accurate price quotes and customer-centric terms for private and corporate events.
- Managed 45+ staff members and contractors.
- Liaised with customers, contractors and sales team to better understand customer needs and recommend appropriate solutions.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Eased team transitions and new employee orientation through effective training and development.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Diploma - Hospitality Management
Sero Institute
01.2019
Skills
- Facility oversight
- Event planning and management
- Employee scheduling and rostering
- Recruitment, training & development
- Inventory management
- Budgeting and forecasting
- Implementation of Policies and Procedures
- Negotiations
Certification
RMLV | Approved Managers (QLD) | RSA | RSG | CLO | First Aid/CPR
Timeline
Food and Beverage Manager
Brisbane Lions AFC
09.2024 - Current
Duty Manager
Springwood Brisbane Lions AFC
01.2024 - 09.2024
Supervisor
Tattersall's Club
08.2023 - 01.2024
Venue Manager
Sixteen Antlers & KG Bar, Pullman & Mercure
02.2023 - 08.2023
Duty Manager
Grand Hotel
09.2022 - 01.2023
Venue's Manager
Botanic Bar & Grove Bar QUT Guild
02.2022 - 09.2022
Casino Croupier
Treasury Casino And Hotel
07.2021 - 02.2022
Bar Supervisor
The Beat Megaclub
01.2021 - 09.2021
Venue Manager
Dollhouse Showgirls (formerly Confidential Club)
06.2009 - 12.2020
Diploma - Hospitality Management
Sero Institute
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