Tokasa Lewasagale
Sydney,NSW
Summary
Results-driven sales manager bringing several years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Self Employed
Tokasa's Clothing
, Suva City, Fiji Islands
04.2021 - 11.2024
- Maintained an up-to-date social media platform with information about upcoming releases, sales events.
- Set pricing structures according to market analytics and emerging trends.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created marketing campaigns to attract new customers.
- Organized events such as trade shows and conferences.
Retail Store Manager
Janty Bondwell Ltd
, Suva City, Fiji Islands
02.2017 - 02.2021
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Coordinated special events such as promotions or seasonal displays.
- Initiated new product training sessions for employees to improve product knowledge.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Maintained inventory accuracy by counting stock-on-hand and reconciliation
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared employee performance appraisals, providing actionable feedback.
- Increased store sales by cross-selling complementary items.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Site Supervisor
On The Go Ltd
, Suva City, Fiji Islands
05.2014 - 01.2017
- Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
- Ensured that all personnel wore appropriate personal protective equipment while working at service station site.
- Organized staff schedules to ensure adequate coverage of shifts.
- Prepared weekly, monthly and quarterly financial reports for management review.
- Assisted in developing promotional campaigns that increased sales revenue significantly.
- Monitored fuel inventory levels and placed orders when necessary.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
Cashier
Tappoo City Branch c/- Tappoo Ltd
, Suva City, Fiji Islands
04.2011 - 05.2014
- Processed returns and exchanges of merchandise in accordance with store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Sales Assistant
Morris Hedstrom Supermarket
, Suva City, Fiji Islands
06.2009 - 03.2011
- Processed special orders for out-of-stock items when necessary.
- Greeted customers and provided assistance with product selection.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Replenished merchandise on shelves as needed throughout the day.
- Maintained cleanliness of the sales floor area at all times.
- Ticketed, arranged and displayed merchandise to promote sales.
Cashier
Sportsworld Ltd
, Suva City, Fiji Islands
08.2007 - 05.2009
- Performed opening and closing duties such as setting up registers, counting cash drawers.
- Assisted customers with product selection and answered any questions they had.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Reported any suspicious activity or theft immediately to management.
- Performed opening and closing duties such as counting money, balancing registers.
- Processed cash, credit, and check payments accurately and efficiently.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
Education
Advance Certificate in Business Management And Information Technology - Computer And Information Sciences
Steven Business Educational Institute
Suva City, Fiji Islands11-2005
High School Diploma -
Dudley High School
Suva City, Fiji Islands11-2000
Skills
- Dependable and Responsible
- Critical Thinking
- Organization and Time Management
- Conflict Resolution
- Maintenance & Repair
- MS Office
Languages
English
Full Professional
Fijian
Full Professional
Hindi
Limited
Accomplishments
- received multiple promotions to higher positions in Retail Industry
- received sales bonus on archiving sales targets
- received monetary award for best product display
- multiple certificate holder on in-house trainings and developments
Certification
- Full Drivers License Holder (Exp: Novemeber 2024)
Timeline
Self Employed
Tokasa's Clothing
04.2021 - 11.2024
Retail Store Manager
Janty Bondwell Ltd
02.2017 - 02.2021
Site Supervisor
On The Go Ltd
05.2014 - 01.2017
Cashier
Tappoo City Branch c/- Tappoo Ltd
04.2011 - 05.2014
Sales Assistant
Morris Hedstrom Supermarket
06.2009 - 03.2011
Cashier
Sportsworld Ltd
08.2007 - 05.2009
Advance Certificate in Business Management And Information Technology - Computer And Information Sciences
Steven Business Educational Institute
High School Diploma -
Dudley High School
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