Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tola Soeur-ream

Tola Soeur-ream

Langwarrin,VIC

Summary

Versatile and diligent, with a proven track record at Amc Cleaning, I excel in maintaining high sanitation standards and enhancing customer satisfaction. Leveraging strong chemical handling knowledge and exceptional communication skills, I've significantly improved cleanliness and client contentment. My adaptability and commitment to safety protocols have consistently contributed to positive workplace outcomes.

Overview

10
10
years of professional experience

Work History

Commercial Cleaner

Amc Cleaning
10.2005 - 02.2008
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Improved building cleanliness with continuous sanitizing of high-touch areas.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
  • Refilled soap dispensers and air fresheners in Number bathrooms.
  • Kept building entryway glass clean and polished for professional presentation.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
  • Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
  • Promoted culture of safety and compliance by adhering to all workplace health and safety guidelines during cleaning operations.
  • Increased client satisfaction by providing thorough cleaning services tailored to individual business needs.
  • Prevented property damage and loss by carefully handling and cleaning delicate surfaces and items.
  • Reduced spread of germs in communal areas, such as kitchens and bathrooms, by implementing rigorous disinfection practices.

Fruit Picker

Sams Farm
04.2004 - 02.2006
  • Picked and arranged fruit following specified instructions.
  • Harvested high volumes of ripe, quality fruits from fields and orchards.
  • Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
  • Removed and discarded damaged fruits to improve harvest quality.
  • Reduced crop damage with gentle handling of delicate fruits, ensuring optimal market value.
  • Selected fruit to be harvested by studying size, shape, and color.
  • Exceeded daily quotas consistently by maintaining a fast pace while prioritizing safety and accuracy.
  • Collaborated with fruit pickers to maximize team productivity and achieve deadlines.
  • Loaded and unloaded fruit boxes with care to maintain quality and condition.
  • Minimized waste by efficiently sorting fruits based on size, color, and ripeness before packing into crates or baskets.
  • Quality-assured picked fruits to meet company and industry standards.
  • Adapted quickly to different crop varieties, adjusting picking techniques to ensure optimal yield preservation for each type of fruit.
  • Packed 100% culled fruit to provide freshness and top quality products.
  • Strengthened relationships with fellow workers through open communication and proactive collaboration during busy harvest periods.
  • Displayed strong attention to detail by thoroughly inspecting fruits for quality assurance before packaging, contributing to customer satisfaction.
  • Maintained a safe working environment by adhering to all occupational health and safety regulations while picking fruits.
  • Increased efficiency in fruit picking through mastery of various techniques, including ladder use and proper hand placement.
  • Demonstrated flexibility in adapting to weather conditions, adjusting work schedules accordingly to maximize productivity while ensuring worker safety.

Customer Service Cashier

Goerges Fishnchip Shop
02.2002 - 09.2003
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Customer Service Representative

Katos Fish Supply
01.2001 - 06.2003
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Waitress Supervisor

Princess Entertainment Centre
03.1998 - 09.2000
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
  • Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
  • Boosted customer satisfaction with quick and accurate order processing.
  • Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
  • Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
  • Implemented health and safety protocols to ensure safe dining environment for both staff and customers.

Education

Completed Year 10 -

Noble Park Secondary Colledge
Noble Park, VIC

Skills

  • Strong work ethic
  • Self-motivation and initiative
  • Housekeeping skills
  • Reliability and punctuality
  • Chemical handling
  • Window cleaning
  • Trash collection
  • Chemical handling knowledge
  • Waste disposal management
  • Safe chemical handling
  • Dusting and polishing aptitude
  • Chemical storage
  • Floor care proficiency
  • Quality controls
  • Window washing mastery
  • Daily reporting
  • Basic maintenance
  • Sanitization techniques
  • Floor maintenance
  • Deep cleaning
  • Glass and window washing
  • Floor waxing
  • Surface dusting
  • Polishing surfaces
  • Upholstery maintenance
  • Hazardous chemicals management
  • Multitasking
  • Adaptable and flexible
  • Excellent communication
  • Sweeping and mopping
  • Decision-making
  • Problem-solving
  • Restroom servicing
  • Flexible schedule
  • Productivity and time management
  • Heavy lifting
  • Safety standards and protocols
  • Trash collection and removal
  • Basic mathematics
  • Time management
  • Active listening
  • Checklists and recordkeeping
  • Fixture cleaning and polishing
  • Hand and power tool operation
  • Laundry management
  • Carpet steaming and shampooing

Timeline

Commercial Cleaner

Amc Cleaning
10.2005 - 02.2008

Fruit Picker

Sams Farm
04.2004 - 02.2006

Customer Service Cashier

Goerges Fishnchip Shop
02.2002 - 09.2003

Customer Service Representative

Katos Fish Supply
01.2001 - 06.2003

Waitress Supervisor

Princess Entertainment Centre
03.1998 - 09.2000

Completed Year 10 -

Noble Park Secondary Colledge

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Tola Soeur-ream