Tola Yusuf
Wyndham Vale,VIC
Summary
An intrinsically motivated individual with an educational and professional background in Community Services. Successful in supporting community-based programs and a dedication to finding client-centered solutions to the problems faced by individuals living in vulnerable situations, with a relentless commitment to quality and behaviours that reflect a safe, healthy environment. I am committed to my personal and professional growth and I am seeking an opportunity to provide loyalty, value and a desire to succeed to a valued and progressive organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader/Supervisor
Support Base Solution
02.2024 - Current
- Working collaboratively in a team environment, utilizing experience within the field to provide the junior staff with training, leadership and guidance needed that positively influence the achievement of organizational goals
- Facilitating the planning and coordination of community activities, communicating with clients to help them participate in programs that support their social, physical and emotional wellbeing that result in client outcomes
- Acting as an advocate for client's interests and access to services providers, medical partners and community organizations by developing and sustaining relationships to provide the necessary support to clients
- Effectively assisting clients in the development of their goals, improvement of their overall health and wellbeing whilst promoting their independence and decision-making
- Serving as a person of authority, calling on extensive professional knowledge to provide other staff members with professional and legislative based information and understanding when called upon.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Disability Support Worker
Annecto Inc.
02.2022 - Current
- Highly competent in providing superior disability support services to people with various mental and physical health problems, consistently delivering excellence and maintaining continuous improvement in care
- Actively participating in learning development programs to maintain up to date knowledge of social services and enhance existing skills to promote quality improvement and compliance
- Collaborating effectively with other staff and community providers to integrate support and provide optimal a safe and secure space for clients within care, ensuring client needs are understood, recognized, and always responded to
- Developing and sustaining positive relationships with a range of people across varying backgrounds, through open communication and interacting in a professional, positive, and friendly manner
- Maintaining accurate filing and documentation of support service, issues encountered and other intervention outcomes in line with objectives of the organization
- Constantly maintaining the highest standards of safety, tidiness, and cleanliness within the facility in accordance with occupational health and safety regulations.
Personal Care Assistant
Manor care aged care/Uniting aged well/Health care Australia
04.2013 - 01.2021
- Applying academic knowledge and practical experience in providing personal care to patients on their daily living activities including eating, bathing, getting dressed, toileting, mobility, and continence as well as assisting them on their laboratory and imaging tests and rehabilitation when called upon
- Taking and recording vital signs and immediately informing nurses and physicians of any changes in patient status to provide necessary and timely intervention
- Completing and maintaining records of patients' care, condition, and progress and other related records and documents with accuracy and utmost confidentiality and respect
- Reading through and understanding handover to effectively plan and priorities workload, as well as ensure availability and readiness of beds and bed space for new admissions
- Working under guidance and supervision of a healthcare professional to safely carry out the collection and delivery of prescriptions, blood and blood products, pathology specimens and other medical items as required
- Minimizing the risk of infection to patients and staff by ensuring best practice in the management, education, and implementation of Infection Control and Prevention and Good Housekeeping policies and procedures.
Education
Diploma - Advanced Diploma in Community Sector Management
Futuristics Training And Educational Australia
07.2023
Certificate IV in Disability -
National Community Training & Education
01.2021
Certificate IV in Child, Youth & Family Intervention -
Education Training & Employment Australia Pty.Ltd
01.2021
Certificate Iv in Training and Assessment -
Ambition Training Institute
01.2020
Diploma of Nursing -
Vic Uni
01.2012
Certificate III in Assistant Nursing -
AMES
01.2010
Skills
- Proficient within a dynamic, fast paced working environment
- Open to change, adaptable in new and varying circumstances
- Highly skilled with a high emotional intelligence, enabling quick and effective relationship management and relationship building
- Strong ability to work autonomously, with a desire to stay busy and keep achieving targets
- High-proficiency with various industry related technology and software
- Confident decision-making abilities with a knack for understanding the needs of the organization at any given time
- Ability to remain calm and productive under pressure, creating confidence in the team and staff
- Takes initiative in order to begin or complete a task without needing prompting
- Flexible and open nature, ensuring all tasks required are completed in a mutually beneficial manner
- Effective communicator, which includes listening and talking
- Loyal and understanding individual with a desire to provide my employer with as much value as possible
- Passionate and committed to serve vulnerable people with an understanding of the factors affecting their health and wellness
- Naturally empathetic to treat people's concerns with respect, tact and sensitivity, whilst being aware of the limits that are required by confidentiality
- Able to maintain professionalism and confidentiality when dealing with sensitive information and business matters
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team Supervision
Certification
- CPR / First Aid Certificate
- Victorian Driver's License
- Police Check
- Working with Children Check
Professional Development
Ongoing training to upskills
Workplacement
- Trister Medical Centre | Primary Healthcare Setting | 80 Hours
- St. Vincent Aged Care | Aged Care Setting
- St. Vincent Hospital | Pre and Post Operation Setting
- Barwon Health | Pre and Post Operation Setting
References
A List of Professional and Personal References Can Be Provided Upon Request
Timeline
Team Leader/Supervisor
Support Base Solution
02.2024 - Current
Disability Support Worker
Annecto Inc.
02.2022 - Current
Personal Care Assistant
Manor care aged care/Uniting aged well/Health care Australia
04.2013 - 01.2021
Diploma - Advanced Diploma in Community Sector Management
Futuristics Training And Educational Australia
Certificate IV in Disability -
National Community Training & Education
Certificate IV in Child, Youth & Family Intervention -
Education Training & Employment Australia Pty.Ltd
Certificate Iv in Training and Assessment -
Ambition Training Institute
Diploma of Nursing -
Vic Uni
Certificate III in Assistant Nursing -
AMES
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