TOLGA KARABAGLI
Account Manager
Bulleen
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Owner
The Weed Blog
01.2018 - Current
- Website Development and SEO
- Managing and creating marketing campaigns for clients
- Content Creation
- Building a following of 60k+ users from around the globe
- Establishing brand relationships
- Managing and operate social media channels
- Product Procurement
- Ecommerce Management
Pharmacy Medical Liaison (VIC)
Cannatrek
08.2023 - 11.2023
- Cultivate and strengthen relationships with pharmacy accounts, aiming to boost order volumes by ensuring client satisfaction and nurturing enduring partnerships
- Maintain and effectively communicate deep product and industry knowledge to pharmacist
- Connect Doctors and Pharmacies together
- Collaborated with the MSL team to develop and implement strategic initiatives for product promotion within the pharmacy setting
- Monitored market trends and competitor activities, providing valuable insights to internal teams for product positioning and improvement
- Facilitated the acquisition of doctor leads by connecting pharmacies with healthcare practitioners, establishing valuable networks to promote pharmaceutical products.
Support Consultant & Training Coordinator - Pharmacy Team [B2B]
Cannatrek
04.2023 - 08.2023
- Maintain and build strong relationships with pharmacy accounts, ensuring customer satisfaction and fostering long-term partnerships
- Develop SOPs for internal systems and processes, optimizing efficiency and ensuring consistent workflows
- Proactively seek and actively listen to feedback from pharmacy accounts to enhance their purchasing experience
- Serve as the primary point of contact for Urban Leaf products and orders
- Ensure precise and timely processing of pharmacy account orders
- Provide hands-on support and deliver comprehensive training to team members
- Deliver training on Business Central to the off-shore team, enabling them to effectively utilize the system and maximize productivity
- Provide a white-glove service to key accounts, delivering personalized attention and tailored solutions
- Handle complex complaints and problems with a professional and efficient approach, employing effective problem-solving techniques to streamline resolutions.
Community Management - Marketing
Cannatrek
02.2023 - 08.2023
- Execute strategic marketing campaigns to promote Cannatrek Brands driving brand visibility and engagement
- Deliver weekly presentations to stakeholders, providing key insights and findings for informed decision-making
- Collect and analyze crucial data on patients and the Australian medicinal market, facilitating data-driven strategies
- Forecast patient purchase trends through comprehensive market research and analysis
- Conduct thorough market analysis, including continuous monitoring of competitor activities and product offerings, to identify market trends and opportunities.
Account Manager - Pharmacy Team [B2B]
Cannatrek
06.2022 - 04.2023
- Prioritize and process all pharmacy orders while ensuring TGA compliance documentation is provided and recorded in the CMED/ERP system
- Assisting other departments with their enquiries
- Communicating delivery timeframes, stock outages, delays, and price changes
- Providing efficient end-to-end response and resolution to a high volume of pharmacy queries through multiple communications including Zendesk
- Managing complaints, resolving order discrepancies, processing returns, issuing credit memos and refunds
- Identify and implement opportunities for improvement in processes/systems
- Communicating account overdue, holds, setting credit limits, sales terms, and discounts
- Coordinating and prioritizing key account orders from our dispatch centers, Moggil and Carlisle St
- Developing SOPs for internal systems and software i.e
- Business Central.
Vehicle Handover Consultant
Lexus of Blackburn
01.2017 - 01.2018
- Completed vehicle and registration paperwork, recognizing discrepancies and promptly addressing for resolution
- Actively listened to client needs, handled concerns quickly and escalating major issues to management
- Worked closely with the Senior Stock Controller to maintain optimum levels of communication to efficiently ensuring a smooth delivery of customer vehicles
- Developed and implemented strategies and plans to promote continuous improvement alongside management and stakeholders
- Stock inventory management
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Attended on-going company training programs
- Assisted New and Pre-owned vehicle sales teams with product knowledge and technical support in a fast pace environment
- Ensured all customers were provided with a high level of customer experience by demonstrating the features and capabilities for their vehicle.
Sales Executive / Ownership Consultant
Lexus of Blackburn
04.2017 - 10.2017
- Prepared brand new and pre-owned vehicle hand-overs for all Lexus sales
- Actively prospecting new outbound clients
- Consistently updating and maintaining CRM systems and sales reports
- Maintained a high after sales customer satisfaction score with Lexus Australia
- Regularly achieving KPIs and working within a fast-paced atmosphere
- Educating the sales team with product knowledge and technical support
- Liaising with clients and providing tailored solutions for appropriate car models and finance options
- Showcasing the vehicle range and explaining characteristics, capabilities and features and arranging test drives
- Meticulously drafting sales documentation and registration paperwork.
Customer Interaction Consultant
BMW Group Australia
01.2013 - 01.2015
- Generating leads for the BMW internal and external dealer network Australia wide
- Assisted over 30,000 BMW customers Australia and NZ wide across 3 brands
- BMW, MINI and BMW Motorrad within a team environment
- Resolve customer issues and complaints in a timely manner
- Trained new staff and monitored their development and progression
- Making outbound sales calls to existing clients and potential prospects
- Worked closely with CRM and Marketing departments to implement sales and finance marketing strategies
- Handling inbound enquiries via phone, email, social media, website and live chat channels
- CRM Management
- Working alongside team leaders and stakeholders to develop strategies to exceed department monthly KPIs
- Educating the sales team with product knowledge and technical support
- Liaising with clients and providing tailored solutions for appropriate car models and finance options
- Showcasing the vehicle range and explaining characteristics, capabilities and features and arranging test drives.
Sales Representative
MLN [Mobile, Laptops and Notebooks]
01.2008 - 01.2013
- Conducting customer needs analysis to determine the best suitable laptop or PC
- Managed stock inventory
- Built and Serviced Products
- Visual Merchandising
- Product knowledge
- Liaising with external sales reps
- Attending company training when required
- Organizing in store promotions
- Tech support and complaint management
- Reporting weekly sales figures to management.
Education
Business Intelligence Data Analyst -
Codecademy
01.2023 - Current
Cert III Business and Marketing: Business And Marketing - undefined
Box Hill Tafe
01.2010 - 04.2012
Cert III Multimedia and Design - undefined
Box Hill Tafe
01.2009 - 04.2009
Year 7 - 10 - undefined
Doncaster Secondary College
01.2004 - 04.2008
Skills
Account Management
Attributes
- Communication
- Strong Relationship Building
- Customer-Centric
- Problem Solving
- Attention to Detail
- Proficient in various technologies and software
- Robust Background in IT with Extensive Hands-on Experience
- Substantial Experience with the Microsoft 365 Suite
Career Overview
- Pharmacy Medical Liaison, Melbourne, VIC, 08/01/23, 11/01/23, Cannatrek
- Community Management - Marketing, Melbourne, VIC, 02/01/23, 08/01/23, Cannatrek
- Support Consultant & Training Coordinator - Pharmacy Team [B2B], Melbourne, VIC, 04/01/23, 08/01/23, Cannatrek
- Account Manager - Pharmacy Team [B2B], Melbourne, VIC, 06/01/22, 04/01/23, Cannatrek
- Owner, Melbourne, VIC, 2018, Present, The Weed Blog
- Freelance Web Design & Photography, Melbourne, VIC, 2018, Present, Self Employed
- Vehicle Handover Consultant, Melbourne, VIC, 2017, 2018, Lexus of Blackburn
- Sales Executive / Ownership Consultant, Melbourne, VIC, 04/01/17, 10/01/17, Lexus of Blackburn
- Customer Interaction Consultant, Melbourne, VIC, 2013, 2015, BMW Group Australia
- Sales Representative, Melbourne, VIC, 2008, 2013, MLN [Mobile, Laptops and Notebooks]
References
- Michelle Smith, Former Team Leader, BMW Group Australia, 0407773310
- Craig Thompson, Head of Sales, Cannatrek, 0499 198 812
- Adam Kramer, National Business Development Manager, Cannatrek, 0403 724 116
Interests
Tennis
Photography
Reading
Writing
Web Design
Timeline
Pharmacy Medical Liaison (VIC)
Cannatrek
08.2023 - 11.2023
Support Consultant & Training Coordinator - Pharmacy Team [B2B]
Cannatrek
04.2023 - 08.2023
Community Management - Marketing
Cannatrek
02.2023 - 08.2023
Business Intelligence Data Analyst -
Codecademy
01.2023 - Current
Account Manager - Pharmacy Team [B2B]
Cannatrek
06.2022 - 04.2023
Owner
The Weed Blog
01.2018 - Current
Sales Executive / Ownership Consultant
Lexus of Blackburn
04.2017 - 10.2017
Vehicle Handover Consultant
Lexus of Blackburn
01.2017 - 01.2018
Customer Interaction Consultant
BMW Group Australia
01.2013 - 01.2015
Cert III Business and Marketing: Business And Marketing - undefined
Box Hill Tafe
01.2010 - 04.2012
Cert III Multimedia and Design - undefined
Box Hill Tafe
01.2009 - 04.2009
Sales Representative
MLN [Mobile, Laptops and Notebooks]
01.2008 - 01.2013
Year 7 - 10 - undefined
Doncaster Secondary College
01.2004 - 04.2008