TOLGA OVALI
Summary
Detail-oriented product owner/business analyst with strong organizational skills and self discipline. Able to work autonomously, set clear expectations with stakeholders, and lead teams to deliver business value.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Owner
Amused Group
08.2022 - Current
- Owned and prioritized product backlog for backend delivery teams ranging from 4-8 engineers.
- Managed integration between Salesforce Marketing Cloud and proprietary betting platform.
- Product owner for program of work to implement multi-tenancy to in-house proprietary system.
- Defined 3 and 6 month roadmaps for delivery teams (Bet slips, Integration, Promotion);
- Defined functional requirements for bet slips, Salesforce marketing cloud integration, and promotional systems;
- Owned submission of features critical to regulatory compliance (NSER).
- Owned and prioritized product backlog
Senior Business Analyst, PMO
Appnative
04.2022 - 08.2022
- Client: BetCloud (Wagering Technology Start-up)
- Facilitated workshops to elicit requirements and create product backlog (User accounts, Bets)
- Lead team through prioritization and breakdown of work for end of year product launch (Bet Galaxy)
- Coordinated with UX designers and stakeholders to create feature and release scopes for upcoming releases for submission to regulator
- Created templates to implement consistency in work for epics, stories, and defects
Business Analyst, PMO
Betfair Australia
08.2021 - 04.2022
- Mapped customer journey for first 100 days of customer lifecycle for in house project.
- Defined functional requirements for Betfair Hub (Customer facing knowledge portal)
- Documented existing workflows and gaps, and areas for improvement in customer journey (Discovery)
- Implemented Agile workflows to delivery team (Ceremonies, Epic/Story/ Defect templates) to kick off delivery phase
- Facilitated workshops to elicit requirements from stakeholders across marketing, operations and technology
Test Lead
Tabcorp
01.2019 - 08.2021
- Managed testing for Retailers Web (Salesforce community platform for 3800+ lottery retailers)
- Managed testing for Voice of customer (Digital transformation of Tabcorp wagering call centre console and case management)
- Managed testing for MyTab community (Salesforce community platform for 4000+ TAB venues and affiliates nationwide)
- Functional and user acceptance testing of projects for AML, CTF and RSG.
- Test planning for all Salesforce Community and Service Cloud projects.
- Test execution (Functional, acceptance, regression) for customer team managing Salesforce within Tabcorp.
Managed Services Consultant
Capgemini
08.2016 - 01.2019
- Digital Service Transformation Consultant, Customer (ME Bank);
- Test Analyst, People Connect (Australian Tax Office)
- Executed testing for 10+ releases, including monthly enterprise releases, minor deployments of functionalities, and emergency releases to resolve production issues
- Successful lead of defect management activities to exit testing for multiple enterprise releases; ensured sign off was acquired for test exit reports by key stakeholders across business functions
- Various other project roles
Education
Master of Business - Marketing
Monash University
Bachelor of Business - Economics; Econometrics
Monash University
Skills
- Defining Requirements
- Business Analysis
- Product Development
- Prioritisation
- Communication
- Test planning
- Product Vision
- Agile Delivery
- Communication
- Test planning
Certification
- ISTQB- Foundation (CTFL)
- ISTQB- Agile Tester (CTFL-AT)
- Certified ScrumMaster (CSM)
Timeline
Product Owner
Amused Group
08.2022 - Current
Senior Business Analyst, PMO
Appnative
04.2022 - 08.2022
Business Analyst, PMO
Betfair Australia
08.2021 - 04.2022
Test Lead
Tabcorp
01.2019 - 08.2021
Managed Services Consultant
Capgemini
08.2016 - 01.2019
Master of Business - Marketing
Monash University
Bachelor of Business - Economics; Econometrics
Monash University
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