Tollie Tsekouras
Sydney,NSW
Summary
Responsible Barista Shift Manager with 2 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
6
6
years of professional experience
Work History
Barista Supervisor
Roma Espresso
02.2021 - 06.2024
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Served customers quickly and efficiently and created strategies to prevent delays.
Customer Service Representative
Supabarn Supermarket
02.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Organised goods in a neat and orderly fashion
Customer Service Representative
Coles Supermarket
05.2018 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Organised the goods in a neat and orderly fashion
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Education - High School Teaching
Macquarie University
Sydney, NSW12.2025
Bachelor of Arts - Ancient History
Macquarie University
Sydney, NSW12.2024
Associate of Science - Social Sciences
University of Wollongong
Wollongong, NSW2020
High School Diploma -
All Saints Grammar
Belmore09.2019
Skills
- Preventive Maintenance
- Customer Service
- Complaint Handling
- Attention to Detail
- Energetic and Outgoing
- Inventory maintenance and replenishment
Timeline
Barista Supervisor
Roma Espresso
02.2021 - 06.2024
Customer Service Representative
Supabarn Supermarket
02.2019 - 12.2020
Customer Service Representative
Coles Supermarket
05.2018 - 11.2018
Bachelor of Education - High School Teaching
Macquarie University
Bachelor of Arts - Ancient History
Macquarie University
Associate of Science - Social Sciences
University of Wollongong
High School Diploma -
All Saints Grammar
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