Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tolulope Adetunji

WERRINGTON,NEW SOUTH WALES

Summary

Senior Business Analyst at Jacinth Solutions, specializing in requirements gathering and stakeholder management. Demonstrated success in optimizing business processes and improving customer satisfaction. Proficient in gap analysis and communication, ensuring alignment of IT capabilities with strategic goals. Focused on delivering solutions that drive growth and enhance operational efficiency.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

Jacinth Solutions
QUEENSLAND
01.2020 - Current
  • Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
  • Developed understanding of customer workflows to deliver precise recommendations for challenging problems.
  • Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
  • Worked closely with clients to ensure their satisfaction with the delivered product or service.
  • Determined opportunities to improve workflow by adding and modifying processes, revamping use cases for each initiative and creating new components for each functional area.
  • Created, analyzed, and validated detailed functional specifications.
  • Documented test cases for validating system functionality against user requirements.
  • Collaborated with IT teams on the development of applications based on business requirements.
  • Managed requirements traceability information and tracked requirements status throughout the project.
  • Conducted stakeholder interviews to understand user needs and preferences.
  • Conducted gap analysis between current state processes and desired future state processes.
  • Designed use case scenarios to demonstrate how users interact with the system or application.
  • Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

Sales Manager

BASIC SHARP SERVICES
LAGOS, LAGOS NIGERIA
10.2011 - 01.2018
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Managed daily operations of sales department, including supervision of staff members.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Identified and developed new markets for products or services.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Resolved customer complaints regarding sales and service.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Created and presented monthly reports to management on sales performance.
  • Supported sales team members to drive growth and development.
  • Established relationships with key clients, while maintaining existing customer base.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.

Education

Master of Science - Business Information Systems

Torrens University Australia
12-2020

Bachelor of Science - Economics

Olabisi Onabanjo University
Ogun State Nigeria

Skills

  • Requirements gathering
  • Stakeholder management
  • Business process modeling
  • Customer relationship management
  • User acceptance testing
  • Change management
  • Effective communication
  • Collaboration skills
  • Problem solving
  • Analytical thinking
  • Process development
  • Business process mapping
  • Software development lifecycle
  • Verbal and written communication
  • Attention to detail
  • Stakeholder engagement
  • Decision-making
  • Process optimization
  • Gap analysis
  • Project management

Certification

  • Member Australian Computer Society (ACS) - Member ID 4367778

Timeline

Senior Business Analyst

Jacinth Solutions
01.2020 - Current

Sales Manager

BASIC SHARP SERVICES
10.2011 - 01.2018

Master of Science - Business Information Systems

Torrens University Australia

Bachelor of Science - Economics

Olabisi Onabanjo University

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Tolulope Adetunji