Vanessa Dada
Perth,WA
Summary
Dynamic professional with a proven track record at Delight, excelling in data analysis and technical support. Expert in SQL and data visualization, driving actionable insights while enhancing customer communication. Adept at incident management and team collaboration, consistently delivering efficient solutions and improving operational processes.
Overview
2026
2026
years of professional experience
Work History
Support Officer
Delight
10.2022 - Current
- Developed user documentation for customer support processes.
- Maintained accurate records of customer interactions and service requests.
- Worked closely with other departments such as sales, marketing and engineering teams to ensure smooth operations.
- Resolved customer queries in a timely manner.
- Assisted with the development of new software products and services.
- Provided technical support to customers via phone, email and in-person.
- Reviewed existing processes to ensure maximum efficiency was achieved.
- Handled escalated customer complaints promptly and professionally.
- Created reports summarizing customer service activities and trends.
- Reported concerns and recommendations from clients and employees to senior management.
Data Analyst
Asoko insight
- Analyzed and interpreted datasets to uncover business insights and present actionable recommendations.
- Developed data visualizations using Excel and Power BI to track trends and support decision-making.
- Utilized SQL to query databases and automate routine data reports for stakeholders.
- Collaborated with teams to improve data quality and streamline reporting processes.
- Optimized existing database structures for better performance on analytics tasks.
- Translated raw data into meaningful information using statistical techniques.
- Provided data-driven solutions to support decision making.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Maintained documentation of all the processes related to Data Analysis.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Worked closely with management to prioritize business and information needs.
- Developed and maintained databases, data systems, reorganizing data in a readable format.
Education
Diploma - Cybersecurity
Equinim College
06.2025
Bachelor of Science -
Unilag
Skills
- Technical Support & Troubleshooting
- Cybersecurity Principles & Best Practices
- Data Analysis & Reporting
- System Monitoring & Incident Management
- Network Fundamentals
- ITIL & Service Desk Operations
- Threat Detection & Risk Assessment
- Customer Communication & Documentation
- Operating Systems
- Data Tools
- Security Tools
- Incident response
- Team collaboration
- Verbal and written communication
Projects
Security Awareness Campaign, Designed and delivered a basic cybersecurity awareness session to educate peers on phishing, password hygiene, and secure browsing habits., Developed engaging infographics and email templates to support the campaign rollout. Network Vulnerability Scan (Lab Environment), Conducted a scan on a simulated network using Nmap and Nessus, identifying and documenting vulnerabilities., Recommended mitigation steps aligned with cybersecurity best practices.
Professional Development
- Attending local cybersecurity meetups and webinars (e.g., CyberCX, AusCERT)
- Practicing skills in virtual labs and Capture the Flag (CTF) challenges (TryHackMe, Hack The Box)
References
References available upon request.
Timeline
Support Officer
Delight
10.2022 - Current
Data Analyst
Asoko insight
Diploma - Cybersecurity
Equinim College
Bachelor of Science -
Unilag