Tom Aquilina
Cherrybrook,NSW
Summary
Encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Area Manager
The Pool Service Company
02.2016 - Current
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote a positive environment for customers and employees.
- Transformed underperforming teams into productive, profitable teams.
- Analysed sales data to evaluate performance, develop targeted improvements and implement changes.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Oversaw budget planning, strategy development, community outreach for organization.
- Capitalised on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume.
- Dedicated to expanding client bases by building lasting relationships.
Manager
McDonald’s
12.2013 - 01.2016
- Responsible for managing daily operations of a McDonald’s restaurant
- Supervise and coordinate activities of crew members.
- Ensure customer satisfaction by providing quality service.
- Monitor in inventory and order supplies as needed.
- Develop and implement strategies to increase sales and profitability.
- Train and motivate staff to ensure high-performance standards.
- Ensure compliance with all safety and sanitisation regulations.
- Handle, customer complaints and resolve conflicts.
Apprentice Carpenter
Aquilina Constructions
12.2007 - 02.2012
- Assist experienced carpenters in the construction of residential and commercial buildings
- Assisted with movement of materials and equipment to job sites.
- Reduced materials waste by Number% by taking accurate measurements.
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
- Gained valuable education in residential and commercial building codes.
- Identified product defects and brought to job foreman for resolution.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Specialized in foundations, framing and finish carpentry.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Inspected job site location to evaluate for code violations and coordinated necessary maintenance or repairs.
- Offered valuable suggestions to clients' remodel needs.
- Met with clients to set out project goals, scope and requirements and drafted blueprints for review and final approval.
Education
Certificate III - Swimming Pool And Spa Services
Swimming Pool And Spa Association
Sydney, NSWCherrybrook Tech High School
Cherrybrook, NSWCertificate III - Carpentry
TAFE
HornsbyCertificate II - Retail Management
McDonald’s
Thornleigh, NSWSkills
- Excellent communication and interpersonal skills
- Proven ability to build relationships with customers
- Ability to analyse customer needs and develop solutions
- Proficient in Microsoft office suite
- Knowledge of sales techniques and strategies
- Ability to work independently, and as part of a team
- Ability to multitask and prioritise tasks
- Strong organisational and time management skills
- Ability to work in a fast paced environment
- Ability to identify and capitalise
Timeline
Area Manager
The Pool Service Company
02.2016 - Current
Manager
McDonald’s
12.2013 - 01.2016
Apprentice Carpenter
Aquilina Constructions
12.2007 - 02.2012
Certificate III - Swimming Pool And Spa Services
Swimming Pool And Spa Association
Cherrybrook Tech High School
Certificate III - Carpentry
TAFE
Certificate II - Retail Management
McDonald’s
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