Tom Barker
Sydney,NSW
Summary
Proven leader in driving revenue growth and fostering customer relationships, my tenure at Volcom Australia showcased my expertise in account management and business development. Leveraging skills in digital media production, Retail Store Management, Warehousing and Logistics Management and Digital Media Production, I consistently exceeded sales targets by implementing innovative strategies, achieving a notable increase in account retention, market expansion and most importantly building strong client relationships. I'm a strong communicator, easy to work with and have a firm working history with sturdy references to back it up.
Overview
14
14
years of professional experience
Work History
Digital Media - Video Production
Sole Trader
Fairlight, NSW
08.2024 - Current
- Created audio, video, and graphic content for multiple projects.
- Rendered large files efficiently utilizing render farms and cloud computing solutions.
- Utilized specialized software programs such as Adobe Premiere Pro CC to edit films.
- Worked under tight deadlines while maintaining a high degree of professionalism at all times.
- Implemented feedback from clients to refine and improve video edits.
- Enhanced narrative flow by skillful cutting and rearranging of footage.
NSW/QLD Account Manager
Volcom Australia
02.2023 - 07.2024
- Function as the key contact for Volcom's customers in NSW and QLD for over 60 accounts, developing and maintaining strong, trustworthy relationships.
- Strategically identify and develop business targets in collaboration with the National Sales Manager
- Source new business opportunities and maintain regular contact with new and existing clients
- Achieve sales targets and assist customers with product queries
- Conduct product presentations, and analyze upcoming needs and opportunities.s
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Execute weekly NSW/QLD account visits, call cycles, and VM support to maintain brand presence
- Assist in managing the B2B platform and prepare sales reports for executive management
- Conducted market research to identify potential customers.
- Solicited feedback from customers on their experience with products or services.
- Developed strategies to increase revenue from existing accounts.
- Provided technical assistance during product demonstrations or presentations.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
Warehouse Manager (Logistics & Inventory)
Skater HQ
03.2020 - 01.2023
- Managed stock distribution for multiple stores and served as the primary contact for pricing, invoicing, and deliveries
- Allocated tasks among assistants to ensure efficient operations and collaborated with store managers to maximize business fluidity
- Managed product price changes and trained staff on 'Retail Express' software
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Drafted policies related to storage space utilization and distribution operations.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Implemented bar coding system to identify location and quantities of requested items.
Surf Instructor
Manly Surf School
09.2019 - 09.2020
- Conducted surf classes for large groups and private sessions
Digital Media Producer
Epicentre.tv
09.2019 - 01.2020
- Produced promotional videos, managed social media accounts, and filmed corporate interviews
- Operated cameras for live sporting events, and assisted in producing short sporting lifestyle web series.
- Extensive use of Adobe Suite softwares. primarily; Premier Pro & Photoshop.
- Provided technical support when needed regarding hardware and software issues.
- Recorded voiceovers for promotional videos and advertisements.
- Developed and maintained digital media campaigns to drive traffic to company websites.
- Maintained a library of multimedia assets such as photos, videos, audio clips.
Retail Store Manager
Rusty Warringah Mall
09.2017 - 03.2019
- Coordinated fortnightly rosters & pay reconciliations
- Management of a team of 8 staff
- Organised and managed seasonal indent orders (4 Annually) & In season refills
- Collaborated with superiors to coordinate monthly promotional calendars and visual merchandising
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Prepared employee performance appraisals, providing actionable feedback.
- Initiated new product training sessions for employees to improve product knowledge.
- Boosted company sales by developing and implementing strategic marketing approaches.
Assistant Manager
Rip Curl Narrabeen
02.2014 - 02.2015
- Managed staff, handled store reports, and balanced cash registers
- Provided customer service, merchandising, and trained new staff
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained up-to-date knowledge of company products and services.
Supervising Manager
Bodyboard King
12.2010 - 02.2014
- Processed and shipped online store orders, placed stock replenishment orders, and provided customer service
- Operated POS systems and coordinated couriers
Education
Bachelor of Education - High School Teaching
Charles Sturt University
11-2028
First Aid Certificate - HLTAID003
01.2021
Basic Emergency Life Support Certificate - HLTAID002
01.2021
CPR Certificate - HLTAID001
01.2021
Higher School Certificate -
St. Paul's Catholic College Manly
01.2013
Certificate II in Construction -
01.2013
Certificate II in Retail Services -
01.2013
Skills
- Account Management
- Business Development
- Sales Strategy
- Revenue Growth
- Retail Management
- Inventory Management
- Customer Relationship Building
- Merchandising
- Visual Presentation
- Team Leadership
- Training
- Digital Media Production
- Social Media Management
- Market forecasting
- Lead prospecting
- Converting leads
References
- Tom Pears, National Sales Manager at Volcom Australia, 0403 478 290
- Kyle Channon, Senior Account Manager at Volcom Australia, 0439 748 240
- Adam Watt, Directing Manager at Epicentre.tv, 0404 274 918
- Bill Vertucci, Owner of Skater HQ, 0434 492 264
- Claudia Kocis, Area Manager at Rusty, 0401 955 754
- Matt Grainger, Owner of Manly Surf School/Surfers Gym, 0418 717 313
- Lyle Fielmich, Head Producer at Sydney Surf Pro with Fresh Air Broadcasts, lyle.fielmich@gmail.com
- Jake Rumery, Manager at Rip Curl Narrabeen, 0416 742 212
- Toby Player, Directing Manager at Bodyboard King, 0408 957 798
- Damian Hardman, Owner of Rip Curl Narrabeen & Manly, ripcurlnarrabeen@bigpond.com.au
Hobbies and Interests
- Woodwork
- Outdoor Sport
- Music Composition
- Film Production
Key Professional Skills
- Account Management & Business Development
- Sales Strategy & Revenue Growth
- Retail & Inventory Management
- Customer Relationship Building
- Merchandising & Visual Presentation
- Team Leadership & Training
- Digital Media Production & Social Media Management
Personal Information
- Age: 30
- Citizenship: Australian Citizen
Timeline
Digital Media - Video Production
Sole Trader
08.2024 - Current
NSW/QLD Account Manager
Volcom Australia
02.2023 - 07.2024
Warehouse Manager (Logistics & Inventory)
Skater HQ
03.2020 - 01.2023
Surf Instructor
Manly Surf School
09.2019 - 09.2020
Digital Media Producer
Epicentre.tv
09.2019 - 01.2020
Retail Store Manager
Rusty Warringah Mall
09.2017 - 03.2019
Assistant Manager
Rip Curl Narrabeen
02.2014 - 02.2015
Supervising Manager
Bodyboard King
12.2010 - 02.2014
Bachelor of Education - High School Teaching
Charles Sturt University
First Aid Certificate - HLTAID003
Basic Emergency Life Support Certificate - HLTAID002
CPR Certificate - HLTAID001
Higher School Certificate -
St. Paul's Catholic College Manly
Certificate II in Construction -
Certificate II in Retail Services -
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