Thomas Bolwell
Warrawong,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the tech industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
5
5
years of professional experience
Work History
SEO Technician
Icarus Communications
06.2020 - Current
- Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic.
- Recommended changes to website architecture, content and linking to improve SEO positions for target keywords.
- Optimized website content and images to improve search engine rankings.
- Managed portfolio of over 50 websites with close client relationships to many for customised and personal solutions.
Business Contact Centre Administrator
Equifax
04.2019 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of around 200 customer calls/emails per day with minimal wait times.
Outbound Sales Representative
GTEK Electronics
11.2018 - 03.2019
- Made cold calls to hundreds of numbers in a day.
- Utilized innovative sales techniques to upsell products and services.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Sales target/KPI environment.
Education
Business Studies, IPT, English, Maths, Multimedia
Kirrawee High School
Kirrawee, NSW10.2018
Skills
- Microsoft Word
- Adobe Creative Suite
- Sales Expertise
- Customer Relations
- Critical Thinking
- Keyword Optimization
Hobbies
- Instruments (Piano, Guitar, Trumpet, Drums, Bass)
- Reading
- Digital Art
Timeline
SEO Technician
Icarus Communications
06.2020 - Current
Business Contact Centre Administrator
Equifax
04.2019 - 04.2020
Outbound Sales Representative
GTEK Electronics
11.2018 - 03.2019
Business Studies, IPT, English, Maths, Multimedia
Kirrawee High School
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