Malia Wright

Key Responsibilities:

• Answering and directing all incoming calls to the necessary department/person or providing useful information in response to any queries.

• Processing all incoming mail by maintaining a log and ensuring the property is kept safe until collected and signed for by the recipient

• Managing and monitored all outgoing mail to all urban, remote, and offshore sites utilising tracking systems and assisting in confirming whereabouts of mail

• Coordinating bookings for flights, accommodation, meeting rooms and catering at request

• Assisting the office manager and office admin team with the coordination of office events

• Handling the process of cab charge distributions and inventory

• Managing the ordering of stationery, kitchen, and cleaning supplies for the office

• Assist with office events

• Concur e-expenses submissions

• Arranging catering requirements for departments

• Coordinating the weekly car park roster and managing on Skedda

• Maintaining a clean, safe and presentable reception area

• Regularly reviewing and maintaining/updating our office reception and administration process and procedures files

• Greeting and assisting all visitors, couriers or walk-ins

• Tracking and reviewing all contact information for office staff and sites

• Assisting with General Mangers calendar movements and expenses at request

• Providing additional support and assistance to office management and the admin team as requested

• Work collaboratively with other team members

• Assisting office staff members with Skedda support and investigating booking issues

• Liaising with building management and reporting relevant maintenance issues with plumbing, electrics, aircon etc as necessary

(3 month temporary contract)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat customers.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• (I left this job in June as I migrated to Perth, WA)
• Expanded the client base by identifying new opportunities through market research and networking events.
• Assisted in the development of sales presentations, effectively communicating the value proposition to prospective clients.
• Collaborated with team members to achieve monthly and quarterly sales targets consistently.
• Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
• Created tailored proposals for prospective clients that showcased the benefits of partnering with our organization over competitors.
• Increased sales revenue by implementing effective sales strategies and building strong client relationships.
• Boosted company reputation through exceptional customer service, resulting in increased repeat business.

• (I left this job in the UK when I migrated to Australia)
• Working as a Receptionist at Lookers Jaguar and Land Rover was a new challenge I wanted to accept after leaving my role working in London and I have learnt many transferable skills from working for a prestige brand and working hard to keep the excellent reputation the brand has created.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Maintained clean and orderly reception area to impress and welcome visitors.
• Collaborated effectively with customers and staff to maintain smooth-running.

Working as an associate consultant at oliver bernard consisted of candidate management, client pitching, mass send outs, LinkedIn messaging and posting, and calling through our database of candidates.

• Used outstanding communication and networking abilities to develop and maintain key industry partnerships.
• Advertised and managed position listings, organising interviews with suitable candidates.
• Sourced candidates through social media platforms, validating suitability for available positions.
• Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.
• Worked towards exceeding targets for candidates placed, billings and business leads.
• Prepared CVs and correspondence to forward to clients regarding suitable applicants.
• Headhunted candidates by identifying and approaching targeted individuals to client specifications.

I joined the team at Kennedys law in July 2022, as a work experience placement after completing my A levels and finishing school. My role on the finance team was working alone side two credit controllers and completing admin tasks for them, my main tasks were: sending VAT invoices, chasing these invoices with follow up emails and phone calls, working through a daily ledger, sending out daily reports of bills not dispatched reports and using different portals to upload bills for different clients.

• Developed excellent working knowledge of industry trends and improvements in processes.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Managed complaints with calm, clear communication and problem-solving.
• Planned and executed new strategies to increase sales.
• Identified issues, analysed information and provided solutions to problems.
• Thrived in fast-paced environment with energy and enthusiasm.
• Supervised work of contracted employees to deliver work on schedule.
• Developed ongoing programmes using good team communication and collaboration.
• Developed skills using Microsoft teams, excel and outlook

I have been involved in my parents Demonstration sales business for most of life, starting from my pre teen years working in their warehouse loading vans, helping with their online sales packaging and then learning how to pitch products to crowds of people at various exhibitions throughout the UK. These included the Ideal Home exhibition, Grand Designs, Salon International and various craft shows which I loved as Art/design is one of my passions.

During lockdown ( March- July 2020 ) I was involved in launching an online pet product called ‘heart beat sheep, little buddy’ along side my mum. My role was social media advertising and the product sold out in 3 months via Facebook and Instagram advertising alone.

• Provided information on product to customers who seemed interested in product.
• Comfortably spoke to large groups of people regarding product.
• Kept demonstration working space organised, clean and hygienic at all times.
• Explained features and enlightened customers on its benefits.
• Communicated product value, quality and style to educate and entice potential customers.
• Organised and stocked merchandise to keep necessary levels for sales demand.
• Wrote media alerts and developed social media campaigns to promote the products.
• Exceeded goals through effective prioritisation and consistent work ethic.

• (I left this job in June as I migrated to Perth, WA)
• Expanded the client base by identifying new opportunities through market research and networking events.
• Assisted in the development of sales presentations, effectively communicating the value proposition to prospective clients.
• Collaborated with team members to achieve monthly and quarterly sales targets consistently.
• Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
• Created tailored proposals for prospective clients that showcased the benefits of partnering with our organization over competitors.
• Increased sales revenue by implementing effective sales strategies and building strong client relationships.
• Boosted company reputation through exceptional customer service, resulting in increased repeat business.