Tom Daniel
Benowa,QLD
Summary
Dynamic Sales Executive with 15 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Executive
Esteemed Property
10.2019 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Established and maintained positive relationships with vendors to determine product availability and quality.
Licensed Mortgage Broker
Express Home Loans
08.2016 - 02.2022
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Checked loan documents for accuracy prior to closing.
- Explained different types of loans pertaining to client situations.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
General Manager
Local Appliance Rentals
10.2013 - 11.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Manager
1300TempFence
09.2010 - 10.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Representative
CanPrint Communications
11.2001 - 05.2010
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
Marist College Canberra
Pearce, ACT11.2001
Skills
- Professional Networking
- Sales Funnel Development
- Lead Prospecting
- Business Development and Planning
- Sales Expertise
Certification
Certificate IV in Mortgage Broking & Finance
Diploma in Mortgage Broking & Finance
Timeline
Sales Executive
Esteemed Property
10.2019 - Current
Licensed Mortgage Broker
Express Home Loans
08.2016 - 02.2022
General Manager
Local Appliance Rentals
10.2013 - 11.2019
Sales Manager
1300TempFence
09.2010 - 10.2013
Sales Representative
CanPrint Communications
11.2001 - 05.2010
Marist College Canberra
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