Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
General Manager
Trilogy Disabilty Foundation
09.2023 - Current
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assisted in recruiting, hiring and training of team members.
General Manager
Trilogy Disability Services
10.2022 - 09.2023
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Managed budget implementations, employee evaluations, and contract details.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Operations Manager
Trilogy Disability Services
01.2022 - 10.2022
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Reduced turnaround time for project completion through effective resource allocation and team management.
Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Facilitated smooth collaboration between departments through clear communication channels.
Mitigated business risks by working closely with staff members and assessing performance.
Disability Support Worker
Trilogy Disability Services
02.2017 - 09.2022
Improved client independence by developing personalized support plans tailored to individual needs and goals.
Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Sous Chef
Wilhelminas
01.2015 - 02.2017
Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
Assisted in budget planning and cost management efforts, helping the establishment maintain profitability without sacrificing quality or service standards.
Participated in menu planning meetings, offering creative input that led to new signature dishes garnering rave reviews from guests.
Developed strong relationships with local vendors, securing fresh ingredients at competitive prices while supporting community businesses.
Education
Speech Pathology (Honours) -
University of Newcastle
Newcastle, NSW
01.2027
Commercial Cookery -
Tafe NSW
2013
School Certificate -
Killara High School
Killarney Heights, NSW
2011
Skills
Financial Administration
Customer Relationship Management
Staff Supervision
Customer Retention
Quality Management
Risk Management
Budget Administration
Timeline
General Manager
Trilogy Disabilty Foundation
09.2023 - Current
General Manager
Trilogy Disability Services
10.2022 - 09.2023
Operations Manager
Trilogy Disability Services
01.2022 - 10.2022
Disability Support Worker
Trilogy Disability Services
02.2017 - 09.2022
Sous Chef
Wilhelminas
01.2015 - 02.2017
Speech Pathology (Honours) -
University of Newcastle
Commercial Cookery -
Tafe NSW
School Certificate -
Killara High School
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