Tom Grant

• The first point of contact for individuals facing emergencies. Primary responsibility was to answer incoming calls swiftly and calmly and transfer the call to the appropriate emergency service.
• Achieved 2024 Onsite Employee of the Quarter

For:

• Consistently achieved excellent QA results.
• 100% 4/5 months.
• SOA (Speed of answer) 100% 7/7 months.
• Strives to achieve and maintain core KPI's, pleasant respectful presence.

• Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
• Developed strong client relationships by addressing concerns or requests promptly and providing excellent customer service throughout projects.
• Contributed to team efficiency by effectively communicating project updates and collaborating on task assignments.
• Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.