Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
References
Timeline
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Tom Ingham

141 Ernstbrook Drive, Clyde,Victoria

Summary

Strategic and results-oriented business and sales leader with experience in sales & business development, business strategy and operations. Skilled in developing and executing business development, client acquisition, sales strategy and sales team growth to maximize profitability, capture and grow market share and build defensibility across a client portfolio. Well-rounded experience across business strategy and operations to align cross line of business and broader company goals to sales team goals and behaviours.

Overview

14
14
years of professional experience

Work History

Co-founder, Managing Director & Company Secretary

Loyalty Republic
12.2020 - 10.2023
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Solved complex problems to increase sales effectiveness and streamline business direction.
  • Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Utilized financial software to prepare consolidated financial statements.
  • Consulted with potential investors to assess objectives and discuss optimal strategies.
  • Established foundational processes for business operations.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Managed financial operations and investments to maximize profits and minimize costs.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Communicated business performance, forecasts and strategies to investors and shareholders.

Senior Manager - Working Capital Facilities

American Express Australia
01.2016 - 11.2020
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Developed proposals and presentations for internal and external audiences.
  • Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Implemented innovative business development strategies to increase customer base and expand market share.
  • Implemented creative sales training techniques for new and existing staff to increase revenue and overall success.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Senior Business Development Manager

American Express Australia
05.2012 - 12.2015
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Taught consultative selling techniques to new and existing staff members to build expertise.
  • Represented company and promoted products at conferences and industry events.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Kept meticulous client notes and updated account information in company databases.
  • Consistently over-achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Consultant & Business Development Manger

Salient Group
03.2010 - 03.2012
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.

Education

Bachelor of Science - Mathematics, Statistics, Physics, Astrophysics

Monash University
Clayton, VIC
12.2009

Skills

  • Sales Strategy & Go-To-Market Sales Enablement
  • Business Development
  • Business Planning & Administration
  • Consultancy & Business / HR Advisory
  • Budget Development & Financial Management
  • Creative Problem Solving Skills
  • Strong Analytical & Critical Thinking Skills
  • Business Operations and XLOB Collaboration
  • Client Relationships & Partnership Development

Accomplishments

  • Successfully co-founded SaaS technology business, raising $250k pre-seed and seed capital, grew the company to establish 10+ clients and $20k MRR
  • Two-time Global President's Club Award winner (top 1% of global employees) for individual sales/business development performance at American Express Australia
  • 5 consecutive years at 200%+ to target, including 1 year at 300%+ to target throughout Enterprise Business Development roles

Additional Information

Married with two daughters (1 and 5 years old)

Sports lover - state athlete in soccer and athletics. Marathon runner

Lifelong learner - Pursuing MBA and further business management education

DIY home renovator and landscape gardener

Loves travel

Continuing pursuit of Dad of the Year title :)

References

Available upon request

Timeline

Co-founder, Managing Director & Company Secretary

Loyalty Republic
12.2020 - 10.2023

Senior Manager - Working Capital Facilities

American Express Australia
01.2016 - 11.2020

Senior Business Development Manager

American Express Australia
05.2012 - 12.2015

Consultant & Business Development Manger

Salient Group
03.2010 - 03.2012

Bachelor of Science - Mathematics, Statistics, Physics, Astrophysics

Monash University

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Tom Ingham