Tom Kalos

Senior Floor Manager - Furniture Department
Harvey Norman | Melbourne, Australia | 2015 - Present

• Oversee all aspects of the furniture department, including sales, inventory management, and staff supervision.
• Implement effective sales strategies to achieve revenue targets and maximize profitability.
• Provide leadership and guidance to a team of sales professionals, ensuring exceptional customer service and satisfaction.
• Develop and maintain strong relationships with suppliers to ensure product availability and competitive pricing.
• Analyze sales data and market trends to identify opportunities for growth and improvement.

Floor Supervisor
Harvey Norman | Melbourne, Australia | 2012-2015

Salesperson
Harvey Norman | Melbourne, Australia | 2009-2012

• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
• Established clear expectations for employee conduct policies, leading to a consistent level of professionalism across the entire team.
• Championed exceptional standards for cleanliness and organization throughout the store, creating an appealing shopping experience for customers.
• Developed strong relationships with vendors to negotiate favorable terms, resulting in increased profit margins.
• Conducted thorough evaluations of staff performance, identifying areas for improvement and providing constructive feedback for continuous growth.
• Managed team of 8 employees to maintain smooth-running operations of shop floor.

• Developed and implemented strategies to increase sales and profitability.
• Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
• Implemented loss prevention measures to minimize shrinkage and protect store assets.
• Established strong relationships with local community organizations promoting brand visibility and supporting charitable initiatives.
• Conducted regular performance evaluations for team members to provide constructive feedback and support professional growth opportunities.
• Collaborated with the Store Manager to develop annual budgets, set sales targets, and monitor progress towards goals.
• Trained new employees on company policies, procedures, and best practices, fostering a knowledgeable workforce.