Tom Leung
Springvale
Summary
I am a hardworking, dependable and dynamic senior IT . With my 10 years of experience in providingIT Services, I knowhow to progress in various fields. I have practical knowledge of both software programs of financial, trading applicationand hardware systems. I am passionate about developing, systems and implementing new technologies. I am able tomultitask and communicate effectively at different levels. I am seeking an opportunity to allow me to grow and improvemy communication and leadership skills to further advance my career in IT.
Overview
13
13
years of professional experience
Work History
Senior IT Specialist
Barclays Bank (Seconded by HCL)
08.2019 - 02.2024
- Provide On-Site support to end user x 400
- Providing 2nd and 3rd line technical support, answering support queries via phone & email
- Excellent telephone manner and customer service skills
- E.g
- User Hardware & software support, technical support (outlook, user profile)and trading floor support(Bloomberg, Factset)
- Maintaining and setting up the computer and PC equipment
- Desktops support on: Window 7& 10 office, office 365
- Windows installation, configuration, troubleshooting and migration
- Provide technical support on Desktop, Windows and LAN network
- Provide remote troubleshooting to end –user
- Print Server setup, DHCP, DNS, setup and management
- Setup Cabling and TCP/IP Networking maintenance.
Senior IT Officer
FFC (Fortune Fountain Capital)
01.2017 - 01.2018
- Provide good quality helpdesk and deskside on-site support(Level 1 and Level 2) to internal users and external clients regarding to securities trading platform (Ayers,i-asia) and back office related IT systems
- Responsible operation works as server administrator (Level3) for Active directory server (server 2016), Email server (Exchange 2016, O365), PBX, IP Phones, Data backup (Veeam ,symantec backup exec), manage the IT equipment of server room, etc
- Accountable for compliance requirement, security, change, and problem management process
- Manage vendors and external business partners
- Perform ad hoc duties as assigned and manage project management
- Provide remote troubleshooting to end –user (PC anywhere, Skype for business).
Contract Customer support engineer
DBS Bank (Seconded by ASL)
01.2016 - 01.2017
- Seconded to DBS for migration project
- PC migration and upgrade
- Onsite support for computers problem
- PC Support and troubleshooting include office 365
- Support VIP Gold User
- Provide remote troubleshooting to end –user.
Technican Engineer
TAL
01.2016 - 01.2016
- Provide On-Site support to end user
- Handle PC upgrade and migration service
- E.g
- User data Migration, technical support (outlook, user profile)
- Maintaining and setting up the computer and PC equipment
- Desktops support on: Window XP & 7,10, office 2007,2010,2013
- Windows installation, configuration, troubleshooting and migration
- Server installation and Backup data with Backup Exec
- Provide technical support on Desktop, Windows and LAN network
- Provide remote troubleshooting to end –user
- Print Server setup, DHCP, DNS, setup and management
- Configuration Cisco’s switch and router, Access Point, firewall, backup network equipment configuration
- Conduct IT procurement, inventory management and documentation.
Contract IT Support Engineer (Project)
PCCW (Seconded by Ambition)
01.2015 - 01.2015
- Provide On-Site support to end user x 300
- Providing 1st line technical support, answering support queries via phone & email
- Excellent telephone manner and customer service skills
- E.g
- User data Migration, technical support (outlook, user profile)
- Maintaining and setting up the computer and PC equipment
- Desktops support on: Window XP & 7, office 2010,2013,office 365
- Windows installation, configuration, troubleshooting and migration
- Provide technical support on Desktop, Windows and LAN network
- Provide remote troubleshooting to end –user
- Print Server setup, DHCP, DNS, setup and management
- Configuration Cisco’s switch and router, firewall, backup network equipment configuration.
Contract Senior On-site Support Administrator (Project)
Hewlett-Packard LTD
01.2015 - 01.2015
Provide On-Site support to end user
Ï Providing 1st line technical support, answering support queries via phone & email
Ï Maintaining and setting up the computer and PC equipment
Ï Desktops support on: Window 7, office 2010,2013
Ï Windows installation, configuration, troubleshooting and migration
Ï Provide technical support on Desktop, Windows and LAN network
Ï Provide remote troubleshooting to end –user
Contract IT Officer (3 months Temp)
CHARTERVENTURE LTD
01.2014 - 01.2015
Provide On-Site support to end user X 30
Ï Providing 1st line technical support, answering support queries via phone & email
Ï Maintaining and setting up the computer and PC equipment
Ï Desktops support on: Window XP & 7, office 2010,2013,office 365
Ï Windows installation, configuration, troubleshooting and migration
Ï Provide technical support on Desktop, Windows and LAN network
Ï Provide remote troubleshooting to end –user
Ï Print Server setup, DHCP, DNS, setup and management
Ï Configuration Cisco’s switch and router, firewall, backup network equipment configuration
Contract Helpdesk Administrator
GACAREER LTD (LEVI’S STRUAUSS & CO)
01.2014 - 01.2015
- Provide On-Site support to end user x 300
- Providing 1st line technical support, answering support queries via phone & email
- Excellent telephone manner and customer service skills
- E.g
- User data Migration, technical support (outlook, user profile)
- Maintaining and setting up the computer and PC equipment
- Desktops support on: Window XP & 7, office 2010,2013,office 365
- Windows installation, configuration, troubleshooting and migration
- Provide technical support on Desktop, Windows and LAN network
- Provide remote troubleshooting to end –user
- Print Server setup, DHCP, DNS, setup and management
- Configuration Cisco’s switch and router, firewall, backup network equipment configuration.
Engineer
ADVANCED COMPUTER ENGINEERINGLTD
01.2013 - 01.2014
- Provide On-Site support to end user
- Windows server 2008,2012 System setup, Active Directory management (Account, Group policy, authorization, storage quota)
- Providing 1st line technical support, answering support queries via phone & email
- Handle PC upgrade and migration service
- E.g
- User data Migration, technical support (outlook, user profile)
- Maintaining and setting up the computer and PC equipment
- Desktops support on: Window XP & 7, office 2003/2007/2010/2013,office365
- Windows installation, configuration, troubleshooting and migration
- Provide technical support on Desktop, Windows and LAN network
- Provide remote troubleshooting to end –user
- Print Server setup, DHCP, DNS, setup and management
- Server setup with backup
- Configuration Cisco’s switch and router, firewall, backup network equipment configuration
- Setup Cabling and TCP/IP Networking maintenance.
Technical Support Engineer
OP-SMOOTH COMPUTER CONSULTANCY(HK) LTD
12.2012 - 09.2013
- Windows 2003 and 2008 System setup,Active Directory management (Account, Group policy, authorization, storage quota)
- Print Server setup, DHCP, DNS, setup and management
- Configuration Cisco’s switch and router, firewall, backup network equipment configuration
- Relocation for all stall computer
- Wireless setup and configuration
- E-class system management (attendance record, homework uploading, circular update daily, user info update and management)
- Generate data from WebSams for report card/transcript/testimonial, merging student result and sorting for award.
I.T Technical Support
E-NETWORKCOMPUTED LTD, NEW ZEALAND (FAMILY BUSINESS)
12.2010 - 10.2012
- Provide On-Site support to end user
- Handle PC upgrade and migration service
- E.g
- User data Migration, technical support (outlook, user profile)
- Maintaining and setting up the computer and PC equipment
- Desktops support on: Window XP & 7, office 2003/2007
- Windows installation, configuration, troubleshooting and migration
- Provide technical support on Desktop, Windows and LAN network
- Provide remote troubleshooting to end –user
- Desktops hardware repair and parts replace
- Setup Cabling and TCP/IP Networking maintenance.
Education
Bachelor of Networking - IT
Melbourne Institute of Technology
Melbourne03.2026
Diploma of IT Networking - IT
Holmesglen Institute TAFE
Melbourne08.2009
Skills
MS office :( 2007, 2010, 2013, 2016),
Mailing System: Exchange server 2010, 2013,2016,office 365
Backup system: Symantec Backup exec, Symantec Ghost, Symantec System Recovery (SSR),Veeam
AntivirusSystem: Symantec Endpoint, TrendMicro Endpoint,Nod,
Remote Support: TeamViewer, MS RDC,Any Desk,Symantec PC Anywhere,VNC,Citrix
Banking & Financial system: Thomson Routes, Bloomberg,FactSet Research System, Capital IQ),Fidessa
Mobile PhoneSupport: IOS,Android, Blackberry Enterprise server (BES) administration
Trading System: Ayers,I-asia,AFE
HTTP Webserver :Apache 70 , IIS
Database: SQL Server, MySQL,Access
Windows Base OS: (XP, Vista, Win7, Win10),
Windowsserver (2003, 2008, 2012,2016)
Mac OSX: (Mavericks, Yosemite, Elcaptian, Sierra)
Linux:(Centos7)
Switch: Cisco (Catalyst series,Meraki),HP(Procurve Series),3com,TP-Link
Router: Cisco(Catalyst series,Meraki),linksys,TP-Link, Jupiter,Netgear
Firewall: Zyxel, WatchGuard (Firebox M200, M300),Cisco(ASA, PIX,Meraki) Juniper/SonicWALL
IP Phone: Cisco (7942 ip Phone)
Video Conference:Avaya, Cisco Wifi:Cisco(Aironet,Meraki),Apple(Airport),Linksys,Tp-link,Netgear
Nas: Synology(Diskstation),QNAP(Thunderbolt), Western Digital(My Cloud Pro)
Desktop: Lenovo (ThinkCentre series), HP ( ProDesk Series, Pavilion Series, Slimline Series),Apple (I-mac, mac mini)
Laptop: Lenovo(ThinkPad Series),HP(EliteBook Series,Probook Series,) Fujistu ( Lifebook series) , Apple ( Mac Book air, Mac book Pro)
Server : Dell (Power Edge Series), HP (ProLiant Series), IBM( X series),
BackupTape:HPLTO-4 Ultrium 1760 SAS External Tape Drive UPS:APC
Printer:HP (LaserJet,PageWide,OfficeJet)Ricoh(AficioSeries),Minolta(Bizhub Series)
Communication Application : Microsoft teams, zoom meeting
Communication skills for communicating with clients, suppliers and non-technical professionals Excellent administration skills
Timeline
Senior IT Specialist
Barclays Bank (Seconded by HCL)
08.2019 - 02.2024
Senior IT Officer
FFC (Fortune Fountain Capital)
01.2017 - 01.2018
Contract Customer support engineer
DBS Bank (Seconded by ASL)
01.2016 - 01.2017
Technican Engineer
TAL
01.2016 - 01.2016
Contract IT Support Engineer (Project)
PCCW (Seconded by Ambition)
01.2015 - 01.2015
Contract Senior On-site Support Administrator (Project)
Hewlett-Packard LTD
01.2015 - 01.2015
Contract IT Officer (3 months Temp)
CHARTERVENTURE LTD
01.2014 - 01.2015
Contract Helpdesk Administrator
GACAREER LTD (LEVI’S STRUAUSS & CO)
01.2014 - 01.2015
Engineer
ADVANCED COMPUTER ENGINEERINGLTD
01.2013 - 01.2014
Technical Support Engineer
OP-SMOOTH COMPUTER CONSULTANCY(HK) LTD
12.2012 - 09.2013
I.T Technical Support
E-NETWORKCOMPUTED LTD, NEW ZEALAND (FAMILY BUSINESS)
12.2010 - 10.2012
Bachelor of Networking - IT
Melbourne Institute of Technology
Diploma of IT Networking - IT
Holmesglen Institute TAFE