I am a hardworking, dependable and dynamic senior IT . With my 10 years of experience in providingIT Services, I knowhow to progress in various fields. I have practical knowledge of both software programs of financial, trading applicationand hardware systems. I am passionate about developing, systems and implementing new technologies. I am able tomultitask and communicate effectively at different levels. I am seeking an opportunity to allow me to grow and improvemy communication and leadership skills to further advance my career in IT.
Provide On-Site support to end user
Ï Providing 1st line technical support, answering support queries via phone & email
Ï Maintaining and setting up the computer and PC equipment
Ï Desktops support on: Window 7, office 2010,2013
Ï Windows installation, configuration, troubleshooting and migration
Ï Provide technical support on Desktop, Windows and LAN network
Ï Provide remote troubleshooting to end –user
Provide On-Site support to end user X 30
Ï Providing 1st line technical support, answering support queries via phone & email
Ï Maintaining and setting up the computer and PC equipment
Ï Desktops support on: Window XP & 7, office 2010,2013,office 365
Ï Windows installation, configuration, troubleshooting and migration
Ï Provide technical support on Desktop, Windows and LAN network
Ï Provide remote troubleshooting to end –user
Ï Print Server setup, DHCP, DNS, setup and management
Ï Configuration Cisco’s switch and router, firewall, backup network equipment configuration
MS office :( 2007, 2010, 2013, 2016),
Mailing System: Exchange server 2010, 2013,2016,office 365
Backup system: Symantec Backup exec, Symantec Ghost, Symantec System Recovery (SSR),Veeam
AntivirusSystem: Symantec Endpoint, TrendMicro Endpoint,Nod,
Remote Support: TeamViewer, MS RDC,Any Desk,Symantec PC Anywhere,VNC,Citrix
Banking & Financial system: Thomson Routes, Bloomberg,FactSet Research System, Capital IQ),Fidessa
Mobile PhoneSupport: IOS,Android, Blackberry Enterprise server (BES) administration
Trading System: Ayers,I-asia,AFE
HTTP Webserver :Apache 70 , IIS
Database: SQL Server, MySQL,Access
Windows Base OS: (XP, Vista, Win7, Win10),
Windowsserver (2003, 2008, 2012,2016)
Mac OSX: (Mavericks, Yosemite, Elcaptian, Sierra)
Linux:(Centos7)
Switch: Cisco (Catalyst series,Meraki),HP(Procurve Series),3com,TP-Link
Router: Cisco(Catalyst series,Meraki),linksys,TP-Link, Jupiter,Netgear
Firewall: Zyxel, WatchGuard (Firebox M200, M300),Cisco(ASA, PIX,Meraki) Juniper/SonicWALL
IP Phone: Cisco (7942 ip Phone)
Video Conference:Avaya, Cisco Wifi:Cisco(Aironet,Meraki),Apple(Airport),Linksys,Tp-link,Netgear
Nas: Synology(Diskstation),QNAP(Thunderbolt), Western Digital(My Cloud Pro)
Desktop: Lenovo (ThinkCentre series), HP ( ProDesk Series, Pavilion Series, Slimline Series),Apple (I-mac, mac mini)
Laptop: Lenovo(ThinkPad Series),HP(EliteBook Series,Probook Series,) Fujistu ( Lifebook series) , Apple ( Mac Book air, Mac book Pro)
Server : Dell (Power Edge Series), HP (ProLiant Series), IBM( X series),
BackupTape:HPLTO-4 Ultrium 1760 SAS External Tape Drive UPS:APC
Printer:HP (LaserJet,PageWide,OfficeJet)Ricoh(AficioSeries),Minolta(Bizhub Series)
Communication Application : Microsoft teams, zoom meeting
Communication skills for communicating with clients, suppliers and non-technical professionals Excellent administration skills