TOM MCLACHLAN
Leith,TAS
Summary
Adept at leading teams and optimizing operations, I significantly enhanced workshop efficiency at Bakers Aircon And Mechanical. With a blend of analytical thinking and a positive attitude, I excel in organizational skills and problem resolution, ensuring high-quality service and team cohesion. My proactive approach has consistently driven improvements and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Workshop Manager
Bakers Aircon And Mechanical
01.2021
- Day to day operation of the workshop office and workshop floor
- Organizing day to day work loads for the mechanics
- Taking phone calls and email and online bookings
- Organizing and placing parts orders as required and dealing with external suppliers
- Stock taking on all workshop equipment and parts monthly
- Dealing with customers' quotes and upselling repairs as required
- Processing customers payments
- I have also implemented the weekly toolbox meetings with the mechanics and apprentices to help them keep fully engaged in what we have coming up
- Help update the workshop procedures
- Carry out the safety update of hoist and equipment.
Mechanic/ 2ic Workshop
Tazzy Tyres And Mechanical Devonport
03.2020 - 01.2021
- Carry out mechanical repairs and control work flow in the workshop
- Answer phones and book customers in for repair jobs
- Selling wheels and tyres
- Banking, invoicing and taking payments.
Workshop Supervisor
Mader International Penguin
02.2017 - Current
- Supervise approx 10-15 people in a sub assembly area and carry out Quality Control checks
- Train new employees new to the workshop
- Carry out reports and update records
- Quality control on all parts produced.
Service Adviser
Jackson Motor Company
04.2016 - 02.2017
- Service adviser to workshop and customer service dealing with warranty claims and other related automotive operations
Franchisee Owner
Tommack Holdings Pty Ltd
09.2014 - 11.2016
- Tested vehicles and their components and systems
- Repaired, replaced and adjusted brakes and brake pads
- Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices
- Adjust repaired systems to meet manufacturer's performance specifications
- Conducted routine and scheduled maintenance services such as oil changes, lubrication and tune-ups
- Communicated effectively with customers on future problems and repairs that might need to be addressed
- Reviewed work orders and discussed them with supervisors
- Safely used all hand and power tools, including the T-stripper, T-cutter, torque and wrench
- Completed routine maintenance to prevent future breakdowns
- Interfaced with management and colleagues in a professional manner
- Upheld top-quality workmanship and excellent customer service
- Diagnosed computer and electrical failure with appropriate testing equipment
- Managed and maintained the necessary level of supplies in the shop
- Verified vehicle serviceability by conducting test drives, adjusting controls and systems
- Maintained vehicle records by recording and filing all service and repairs
- Replaced drive and hydraulic systems
- Trained and assisted staff in analyzing engine malfunctions.
Workshop Manager
Midas Australia
07.2013 - 08.2014
- I was in charge of the day to day operation of the workshop and reporting to Head Office of all KPI's for each week and Budget reports
- I was also a hands on when required during busy times
- I also carried out all customer inquiries and bookings on a daily basis also carried all Banking requirements of the business.
Underground Fitters
ATS Mining Maintenance
01.2012 - 06.2013
- What have I achieved, well I have increased my knowledge of mining and how companies work to make a dollar
- I have gained many new ways to how to keep the machines running and gained lifelong friends.
Diesel Fitter Mechanic
Skilled Group
05.2010 - 06.2012
- Assemble Caterpillar machines on the production line, building up rear axles and wheel ends on 2900, 1700 boggers and other areas of the machines as required on any given day.
Education
Scottish Motor Trade Aussosation
Edinburgh Scotland04.1987
GED -
Merksworth High School
Paisley Scotland04.1984
GED -
Scottish Tafe
Paisley Scotland03.1984
Skills
- Organizational Skills
- Calm Under Pressure
- Good Telephone Etiquette
- Problem Resolution
- Multitasking
- Friendly, Positive Attitude
- Team building
- Analytical Thinking
- Team Management
- Teamwork and Collaboration
- Organization
- Analytical and Critical Thinking
Timeline
Workshop Manager
Bakers Aircon And Mechanical
01.2021
Mechanic/ 2ic Workshop
Tazzy Tyres And Mechanical Devonport
03.2020 - 01.2021
Workshop Supervisor
Mader International Penguin
02.2017 - Current
Service Adviser
Jackson Motor Company
04.2016 - 02.2017
Franchisee Owner
Tommack Holdings Pty Ltd
09.2014 - 11.2016
Workshop Manager
Midas Australia
07.2013 - 08.2014
Underground Fitters
ATS Mining Maintenance
01.2012 - 06.2013
Diesel Fitter Mechanic
Skilled Group
05.2010 - 06.2012
Scottish Motor Trade Aussosation
GED -
Merksworth High School
GED -
Scottish Tafe
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