Tom Medcraft
80 Abell Road Cannonvale,Qld
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Team leader in multiple positions with a great attitude to learn new things and grow within the workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Factory Supervisor
Consolidated Linen Service
06.2023 - Current
- Optimized labor allocation by identifying skill gaps in the workforce and developing comprehensive training programs accordingly.
- Enhanced overall productivity with thorough performance monitoring, providing constructive feedback, and implementing improvement strategies.
- Increased production efficiency by implementing new workflow processes and optimizing team collaboration.
- Addressed personnel issues promptly and fairly, maintaining a professional atmosphere conducive to high-quality work.
- Managed daily production schedules to meet demanding customer deadlines while maintaining a safe work environment for staff.
- Implemented safety protocols to minimize workplace accidents, resulting in an improved safety record for the facility.
- Roster and break schedules
- Emails to clients and communication between businesses
Retail Worker
Jay Jays
01.2022 - 05.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Retail Assistant Manager
Cotton On Group
01.2021 - 01.2022
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- customer complaint and store theft handling
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
Laborer
Adam Bishop
02.2021 - Current
- Used picks and shovels to dig, spread and level dirt and gravel
- Collaborated with team members to complete assigned tasks and meet tight deadlines
- Maintained clean, safe working environment by removing waste from job site prior to shift completion
- Concrete mixing and wheelbarrowing.
Retail Assistant
Porters Liquor
04.2020 - 12.2020
- Opening / Closing the store
- Stocktakes
- Receiving stock and writing stock orders
- Uber eats, Deliveroo and Tipple orders
- Theft prevention and experience with shoplifters
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Helped customers by answering questions and locating merchandise
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
Retail Assistant
Ishka Eastland
08.2019 - 04.2020
- Senior team member acting as the team leader for shifts
- Managing small teams of employees in store
- Receiving stock and shipping online orders
- Assessing items for refund / returns as per store policy
- Stock take
- Working during the Christmas period in a fast paced environment
- Opening and closing the store
- Balancing tills and earnings daily
- Drove sales by successfully employing strategies such as upselling and cross-selling
- Managed cash register operations using POS system, including processing sales and returns
- Recommended accessories and delivered details regarding latest promotions to increase sales.
Stocker
Savers
01.2019 - 08.2019
- Working with a wide variety of recycled and second hand goods
- Working in a large team operated environment
- Working within time schedules and quota limits to meet deadlines
- Shelf stocking, item pricing and item sorting
- Customer service
- Manual labour
- Miscellaneous tasks
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Lifted materials of varied weights on regular basis
- Assisted customers by locating items and loading heavy purchases in vehicles.
Gardener
Aston Mowing
12.2017 - 01.2019
- General gardening
- Mowing
- Green waste removal
- Hedge cutting
- Planting
- Driving company vehicles
- Cleared pathways of overgrowth, debris and snow to reduce hazards
- Pruned trees and bushes to improve visibility and shapes
- Cared for grounds by mulching, aerating and edging around flower beds and walkways
- Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
Retail Assistant
Orange Safari
11.2015 - 12.2017
- Pricing and tagging stock
- Opening and closing the store
- Negotiations on prices for both selling and buying items
- Window displays
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Music Teacher's Assistant
Mansfield Rudolf Steiner School
08.2015 - 11.2015
- Theory Musical education
- Cello lessons for students year 3 – 5
- Guitar lessons for students year 5 – 7
- Involvement in other school classes
- Helped students appreciate arts with instructional and immersive techniques
- Mentored individual students effectively by taking creative approach.
Skills
- POS system operation
- Customer assistance
- Conflict resolution
- Work ethic
- Relationship building
- Product management and pricing
- Stock management
- Opening and closing procedures
- Teamwork
- Retail sales
- Money handling
- Standard Operating Procedures
- Team Management
- Deadline-oriented
- Customer Focus
- Industrial safety
Certification
RSA Certificate
References
- Tyrone Maniapoto, 0448490929 Porters Liqour
- Belinda Gerrard 0409593357 Cotton On Group
Timeline
Factory Supervisor
Consolidated Linen Service
06.2023 - Current
Retail Worker
Jay Jays
01.2022 - 05.2022
Laborer
Adam Bishop
02.2021 - Current
Retail Assistant Manager
Cotton On Group
01.2021 - 01.2022
Retail Assistant
Porters Liquor
04.2020 - 12.2020
Retail Assistant
Ishka Eastland
08.2019 - 04.2020
Stocker
Savers
01.2019 - 08.2019
Gardener
Aston Mowing
12.2017 - 01.2019
Retail Assistant
Orange Safari
11.2015 - 12.2017
Music Teacher's Assistant
Mansfield Rudolf Steiner School
08.2015 - 11.2015
RSA Certificate
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