Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tom Phan

Saint Albans

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and customer service skills at Pho Hung Vuong Saigon, significantly enhancing customer satisfaction. I also demonstrated exceptional time management and attention to detail, ensuring a welcoming atmosphere and efficient service.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Barista

The Old House Cafe
10.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.

Waiter

Pho Hung Vuong Saigon
02.2024 - 08.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

IT Network Security

RMIT University
Melbourne, VIC
11-2026

Skills

  • Strong multitasking
  • Time management
  • Customer service
  • Attention to detail

Certification

  • VIC Driver's License
  • Provide responsible service of alcohol (RSA)

Timeline

Waiter

Pho Hung Vuong Saigon
02.2024 - 08.2024

Barista

The Old House Cafe
10.2023 - 01.2024

IT Network Security

RMIT University

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