Tom Roberts
Summary
Capable Bartender with almost 4 years experience, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in hospitality establishments. Experienced in creating unique and appealing cocktails tailored to customer Knowledge of classic and modern cocktails and some knowledge of wine pairings. Can effectively manage inventory, people and supplies to ensure well-operated bar.
Overview
5
5
years of professional experience
Work History
Paralegal
Mills Oakley Lawyers
01.2022 - 01.2024
- Working part-time whilst balancing full-time university commitments, then working fulltime during university breaks
- Rapidly heightened attention to detail skills, collaborative skills, organisation and work-load balance process
- Responsibilities included liaising with government offices, opposing lawyers and other legal specialists
- Built an ability to communicate clearly and effectively and act professionally
Lift Operator
Whistler Blackcomb Resorts Canada
09.2022 - 05.2023
- Ensured efficient lift operations by coordinating with other team members and maintaining clear communication.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Provided excellent customer service, answering questions about mountain trails, directions, and resort facilities as needed.
- Enhanced customer satisfaction by providing timely and courteous assistance to guests using the lift services.
- Managed crowd control efficiently during peak hours, ensuring a smooth flow of traffic from loading zones onto ski lifts without incident or delay for guests.
Sales Assistant
Tommy Bahama Australia
01.2021 - 11.2021
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Bartender
Miramere Venues and Events
03.2020 - 02.2021
- Refined my ability to interact with customers and other staff in a fast-paced hospitality environment
- Personally oversaw cash and till transactions and other financial responsibilities
- Handled, Managed and Trained other staff members
- In charge of deliveries, stock, inventories and invoices
- Simultaneously handled bar tending, food running, coffee preparation and gambling facilities
Bartender
Ryan's Hotel Group
11.2018 - 03.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Business & Bachelor of Laws -
University of Technology Sydney & Uppsala University
10.2025
High School Certificate -
St Joseph's College
11-2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing and engaging personality
- Payment processing
Timeline
Lift Operator
Whistler Blackcomb Resorts Canada
09.2022 - 05.2023
Paralegal
Mills Oakley Lawyers
01.2022 - 01.2024
Sales Assistant
Tommy Bahama Australia
01.2021 - 11.2021
Bartender
Miramere Venues and Events
03.2020 - 02.2021
Bartender
Ryan's Hotel Group
11.2018 - 03.2020
Bachelor of Business & Bachelor of Laws -
University of Technology Sydney & Uppsala University
High School Certificate -
St Joseph's College
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