Summary
Overview
Work History
Education
Skills
Certification
Community Service
References
Timeline
Generic

Tom Ruhle

Brisbane,Australia

Summary

I am a customer-focused, friendly, creative, and punctual team member who is quick to learn and adapts rapidly to new concepts, skills and ideas. I flourish well in high stress environments, particularly in leadership positions. My diverse experience and passion for business equips me to provide customers with a unique and satisfying experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Event Coordinator

Freelance
Brisbane, Australia
01.2018 - Current
  • Successfully organized and managed a large-scale private event for 500 attendees, overseeing all aspects of event planning, execution, and post-event activities
  • Coordinated with vendors, managed technical setups, and ensured compliance with safety and risk management procedures
  • Handled logistical arrangements, including venue setup, catering, and VIP guest services, ensuring a seamless and successful event experience
  • Developed and executed event marketing strategies to enhance visibility and attendee engagement.

Director of E-commerce

Consortium 'Boating & RV'
Brisbane, Australia
07.2016 - 03.2024
  • Delegated and collaborated with cross-functional teams, including, internal staff, suppliers, marketing, IT and logistics to ensure seamless execution of e-commerce initiatives and projects
  • Constant maintenance and website development to improve and expand product offerings and visibility, resulting in enhanced customer engagement and retention
  • Developed and executed marketing campaigns, leveraging social media, paid advertising, email marketing, and SEO strategies to drive traffic and sales
  • Integration of diverse new technologies and platforms to enhance the e-commerce infrastructure and streamline operations
  • Conducted market research and competitor analysis to identify emerging trends and opportunities for growth
  • Generating direct sales and handling priority complaints to de-escalate and retain customers
  • This role was responsible for operating the e-commerce of four business entities under one consortium.

Retail Sales Assistant

YD
Brisbane, Australia
06.2019 - 07.2022
  • Strong Sales agent, focusing on great rapport and relationship building with customers, allowing me to become their personal stylist
  • Managed store operations independently, including opening and closing procedures, email correspondence, KPI updates, and bank deposits
  • Problem-solved and multitasked effectively in a solo sales role, increasing store efficiency and customer satisfaction.

Aged Care Customer Service & Support

Services Australia (Stellar)
Brisbane, Australia
04.2020 - 01.2021
  • Facilitated the application process for aged care subsidies, pensions, and other financial assistance programs, ensuring clients received adequate support
  • Demonstrated patience, sensitivity, and professionalism in all interactions with elderly clients and their families, fostering trust and rapport to support them through challenging circumstances
  • APS4 security clearance details a high level of responsibility and accountability.

NBN customer experience and sales agent

Telco Services Australia (TSA)
Brisbane, Australia
11.2018 - 02.2019
  • Effective sales agent, with ability to build quick & long-lasting rapport with clients
  • Efficient navigation of multiple computer systems, including Siebel & TransAct while sustaining a seamless discussion with customers
  • Understanding of customer needs & trigger points, resulting in high retention rates & opportunities to up-sell
  • Processed sales, created & edited client accounts, including details such as payments & confidential account information
  • Resolved regular complaints & effective de-escalation of aggressive customers to retain customer satisfaction.

Labour Hire

Labour Hire Brisbane - AWX
Brisbane, Australia
01.2017 - 01.2019
  • Extremely diverse range of responsibilities and daily targets in both landscape & construction environments.

Sales Agent

Fusion Marketing
Brisbane, Australia
01.2018 - 07.2018
  • Maintained weekly sales tracking & leadership reports to support operational improvements
  • Strong focus on emotive sales pitching due to the products being charity subscriptions
  • Provided transportation for teams within territory.

Crew Trainer

McDonald's Kenmore
Kenmore, QLD
11.2012 - 03.2017
  • Effective management of back & front area stations including staff delegation
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Ability to up-sell additional menu items, beverages and desserts to increase restaurant profits
  • Carefully maintained quality control of products
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Set an example for team members by providing quality service in an efficient manner.

Education

Bachelor of Business - Event Management and Innovation and Creativity

Griffith University
01.2024

Skills

  • Exceptional interpersonal skills
  • Tested leadership capabilities in guiding and motivating teams
  • Neat, clean & professional work appearance
  • Proficiency in the de-escalation of challenging customers
  • Strong verbal and written communication skills
  • Inventory control & stock take ability
  • Reliable & punctual
  • Cold calling knowledge
  • Cash handling

Certification

  • Responsible service of alcohol (RSA)
  • Cert 3 in Security Operations (2018)
  • White Card (2017)
  • Queensland Certificate of Education (2016)
  • Cert 3 in Business and Retail operations (2016)
  • Cert 2 in Business Studies (2015)
  • Cert 1 in Information, Digital Media and Technology (2015)

Community Service

  • H.I.P.P.Y. (Home Interaction Program for Parents & Youngsters), Graduate Ceremonies - Volunteer Coordinator, Brisbane, Australia, 2014, 2019, Organized and facilitated particular responsibilities of the annual graduation events including supplier liaison, Assisted in the development of presentation resources and managed Audio-Visual duties, Assisted in the set-up and pack-down of event including final clean, Assisted in serving food to the guests
  • Music Festival Volunteer, [Splendour in the Grass], Brisbane, Australia, 2016, Present, Contributed to the successful execution of music festivals by managing various roles such as crowd control, ticketing, stage-setup and guest services., Engaged with festival-goers to ensure a positive experience and address any issues that arose during the event., Worked as part of a team to deliver seamless event operations and enhance the overall festival experience.

References

  • Aaron Hunt, Co-owner of Boating & RV, 0422 291 692
  • Tom Barnett, Team Leader at TSA, 0431 723 962

Timeline

Aged Care Customer Service & Support

Services Australia (Stellar)
04.2020 - 01.2021

Retail Sales Assistant

YD
06.2019 - 07.2022

NBN customer experience and sales agent

Telco Services Australia (TSA)
11.2018 - 02.2019

Event Coordinator

Freelance
01.2018 - Current

Sales Agent

Fusion Marketing
01.2018 - 07.2018

Labour Hire

Labour Hire Brisbane - AWX
01.2017 - 01.2019

Director of E-commerce

Consortium 'Boating & RV'
07.2016 - 03.2024

Crew Trainer

McDonald's Kenmore
11.2012 - 03.2017

Bachelor of Business - Event Management and Innovation and Creativity

Griffith University
Tom Ruhle