Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Tom Sapuppo

Tom Sapuppo

Gol Gol,NSW

Summary

Approached each day and unique challenges with enthusiasm, patience and humor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Outdoor Education Instructor

WILDSIDE Outdoors And Adventures
04.2024 - Current
  • Enhanced participants'' outdoor skills by providing hands-on instruction in activities such as rock climbing, kayaking, backpacking, and orienteering.
  • Implemented risk management protocols consistently to minimize accidents or incidents while maximizing opportunities for experiential learning during high-adventure activities.
  • Maintained a safe environment for all participants by strictly enforcing safety guidelines during outdoor activities.
  • Supported student personal growth by encouraging self-reflection on values, goals, strengths, weaknesses during wilderness expeditions.

Bar Waiter

Sunraysia Cellar Door
03.2024 - Current
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Communicated with guests to record orders and assess needs.
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
  • Poured and prepared mixed drinks for over Number customers daily.

Car Detailer

Hertz Car Rental
03.2024 - Current
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.

Shop Attendant

Midway IGA
03.2021 - 10.2023
  • Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Enhanced customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.

Customer Service Representative

Putt Putt Golf Mildura
11.2019 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Graduate -

St Joseph’s College Mildura, Mildura, VIC
12.2023

Certificate III In Fitness (Group Exercise) -

Australian Institute of Personal Trainers, Australia
03.2023

Skills

  • GPS Navigation
  • Swiftwater Rescue
  • Leave No Trace Principles
  • Wilderness Navigation
  • Team Building Facilitation
  • Environmental education
  • Outdoor cooking
  • Backpacking expertise
  • Teambuilding facilitation
  • Kayaking techniques
  • Rock climbing instruction
  • Mountaineering knowledge
  • Friendly, Positive Attitude
  • Teamwork and Collaboration

Accomplishments

Elected School Captain of St Joseph’s College Mildura in 2023. Chose by over 3000 staff and peers to lead the colleges student cohort.


Certification

  • Certified group fitness Instructor (Certificate III in Fitness Instruction
  • First Aid and Resuscitation Qualification
  • Manual Drivers License
  • Victorian & NSW Working with Children Check
  • Victorian Responsible Service of Alcohol
  • Unrestricted Boat License
  • Unrestricted PWC License

Timeline

Outdoor Education Instructor - WILDSIDE Outdoors And Adventures
04.2024 - Current
Bar Waiter - Sunraysia Cellar Door
03.2024 - Current
Car Detailer - Hertz Car Rental
03.2024 - Current
Shop Attendant - Midway IGA
03.2021 - 10.2023
Customer Service Representative - Putt Putt Golf Mildura
11.2019 - 02.2023
St Joseph’s College Mildura - High School Graduate,
Australian Institute of Personal Trainers - Certificate III In Fitness (Group Exercise),

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Tom Sapuppo