Tom Sapuppo
Gol Gol,NSW
Summary
Approached each day and unique challenges with enthusiasm, patience and humor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Outdoor Education Instructor
WILDSIDE Outdoors And Adventures
04.2024 - Current
- Enhanced participants'' outdoor skills by providing hands-on instruction in activities such as rock climbing, kayaking, backpacking, and orienteering.
- Implemented risk management protocols consistently to minimize accidents or incidents while maximizing opportunities for experiential learning during high-adventure activities.
- Maintained a safe environment for all participants by strictly enforcing safety guidelines during outdoor activities.
- Supported student personal growth by encouraging self-reflection on values, goals, strengths, weaknesses during wilderness expeditions.
Bar Waiter
Sunraysia Cellar Door
03.2024 - Current
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Communicated with guests to record orders and assess needs.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Poured and prepared mixed drinks for over Number customers daily.
Car Detailer
Hertz Car Rental
03.2024 - Current
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Shop Attendant
Midway IGA
03.2021 - 10.2023
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
Customer Service Representative
Putt Putt Golf Mildura
11.2019 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Graduate -
12.2023
Certificate III In Fitness (Group Exercise) -
03.2023
Skills
- GPS Navigation
- Swiftwater Rescue
- Leave No Trace Principles
- Wilderness Navigation
- Team Building Facilitation
- Environmental education
- Outdoor cooking
- Backpacking expertise
- Teambuilding facilitation
- Kayaking techniques
- Rock climbing instruction
- Mountaineering knowledge
- Friendly, Positive Attitude
- Teamwork and Collaboration
Accomplishments
Elected School Captain of St Joseph’s College Mildura in 2023. Chose by over 3000 staff and peers to lead the colleges student cohort.
Certification
- Certified group fitness Instructor (Certificate III in Fitness Instruction
- First Aid and Resuscitation Qualification
- Manual Drivers License
- Victorian & NSW Working with Children Check
- Victorian Responsible Service of Alcohol
- Unrestricted Boat License
- Unrestricted PWC License
Timeline
Outdoor Education Instructor - WILDSIDE Outdoors And Adventures
04.2024 - Current
Bar Waiter - Sunraysia Cellar Door
03.2024 - Current
Car Detailer - Hertz Car Rental
03.2024 - Current
Shop Attendant - Midway IGA
03.2021 - 10.2023
Customer Service Representative - Putt Putt Golf Mildura
11.2019 - 02.2023
St Joseph’s College Mildura - High School Graduate,
Australian Institute of Personal Trainers - Certificate III In Fitness (Group Exercise),