Tom Sladin
Melbourne
Summary
I'm 23 years old and my Nationality is Australian/British. I am currently a student at the University of Collarts I have lived in three separate countries including Australia, England and Singapore. Because of this, I have a much more open-minded approach to life and a wider multicultural knowledge, from experiencing many different cultures, in places I've lived and travelled to. I have been living in Melbourne for 3 years now, studying and working in the arts industry as my passions lie in podcasting, acting and creation/management of content on social media.I am a knowledgeable and dedicated customer service professional with extensive experience in the customer service/call centre industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Rebel Sport
Jonno Geary
08.2023 - Current
- Maximized retail space utilization with efficient merchandise layout planning that optimized customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Supportive team player who consistently contributes ideas during staff meetings, helping to refine salon processes and procedures.
- Served as a dependable team player, consistently arriving on time and ready to handle responsibilities.
Waiter
Miss Pickle 1971
03.2022 - 11.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Informed customers about daily and seasonal specials.
- Stayed up-to-date on menu changes to help customers make food choices.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Inspected dishes and utensils for cleanliness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Stock Assistant
Matchbox Home Wares
11.2021 - 04.2022
- Greeted customers and directed them to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed ageing items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Changed sales floor signs to show current pricing and support product promotions.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Performed inventory counts and stocked merchandise.
- Removed debris and packaging from boxes and separated themfor recycling or disposal.
Stock Taker
RGIS Inventory
03.2021 - 11.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Consistently lifted materials weighing as much as [Number] pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed inventory control, such as counting and stocking merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Maintained effective team member communication.
Call Center Representative
Steve Kemp
12.2020 - 03.2021
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Enhanced productivity by staying on top of call scripts and maintaining control over the direction of conversations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Learned and maintained an in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered phone with a friendly greeting to create a positive inbound calling experience for customers.
- Managed up to 50 customer calls per day
Education
Bachelor of Arts - Bachelor of Arts in Acting
Collarts
Victorian Certificate of Education -
Mount Waverley Secondary College
10.2019
Skills
- Audio skills
- Editing Skills
- Filming skills
- Time management skills
- Producing/ promotional skills
- Communication Skills
- Team building Skills
- Customer support
- Documentation and reporting
- Client Communication
- Brand representation
- Sales expertise
- Logging call information
- Answering questions
- Customer Service
- Flexible Schedule
- Energetic and Outgoing
- Positive Attitude
- Proper Stacking and Storage
- Supply Restocking
- Heavy Lifting
- Loading and unloading
Accomplishments
- Competed these sports at state level: 800m sprint, 200m sprint and Cross Country.
- Played in multiple sports teams for my school including: Soccer, Lacrosse and Rugby.
- Won best actor in a student film, at the student film festival in Mount Waverley.
- Won several awards in Soccer, Rugby and Lacrosse
Certification
- High school graduation certificate
- VCE Certificate
- Film festival certificate
- RSA-Responsible Service of alcohol certificate
Education
true
Timeline
Rebel Sport
Jonno Geary
08.2023 - Current
Waiter
Miss Pickle 1971
03.2022 - 11.2023
Stock Assistant
Matchbox Home Wares
11.2021 - 04.2022
Stock Taker
RGIS Inventory
03.2021 - 11.2021
Call Center Representative
Steve Kemp
12.2020 - 03.2021
Victorian Certificate of Education -
Mount Waverley Secondary College
Bachelor of Arts - Bachelor of Arts in Acting
Collarts
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